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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company has a history of hiring workers who are incompetent. Ex. Not following obvious safety precautions while working on roof, drain, issues. Working with companies who don't give adequate notice to residents regarding when inspections, etc. will be performed. (10 years living in a Manor Assoc. run complex). Not impressed
This review is for Nohemi Leon. She is our property manager. I have multiple properties that are managed by HOAs. Manor beats other HOAs by a mile. I can vouch for the professionalism, patience and efficiency with which Manor association functions and would like to specifically recognize the efforts of Nohemi Leon towards making sure that all open issues are adequately addressed after much research and due diligence. She is patient and takes the time to listen to all the parties to really understand the underlying issue at h... read more
Brian , That's what you told me the last time we had an issue . BUT even though I tried at least a dozen times to meet with you ...you were never available . And twice you were a no-show ! Can we please meet on sight so I can show you what my concerns are all about ?
Business response:
11/10/2021 Mike, you are confusing me with someone else, but I would be happy to discuss whatever issues you want to address. Message me directly or send me an email with your contact info and we will schedule a time to connect. 11/09/2021 Mike, you may interpret the reply as you wish. My invitation stands to discuss the issues so you may better understand your association and Manor's role in it. Or, you may carry-on on social media. 11/09/2021 Mike V. - For the record, I am extremely proud of our team. Their dedicati... read more
Tried to reach them several times for new business but I never headed back from them?
Business response:
Very sorry that you had a difficult time reaching us. If you let me know how and when you attempted to reach us, I will investigate the problem.
Catherine was extremely responsive in sending me a letter that was required for a refinance of my client who is a resident at a property managed by Manor. This is generally not normal in this business. thanks to manor and its great team. Appreicate you all very much. Sia Salimitari
Just moved into a Foster City condo and received great service from Joe Senft (email responses), Leslie Fonte (pool fob key) and Luis Chim (online portal login).
I spoke with Joe Senft about my key fob not working for the pool area on a 85 degree day. After voicing my frustration because it could "take an hour or 48 hours to fix after they were contacted". He told me to "shut my mouth" because I was upset when he told me they knew there was a problem but did not notify us. Then I was told two different stories that they didn't how many fobs were not working, to only a handful aren't and "that it was to bad and deal with it". He was not only unprofessional but has no drive to do his j... read more
Leslie is very responsive to my request of reserving the club house.
Lost my pool key fob and Leslie Fonte was able to help with various questions including with the process to regain my lost key fob. My questions were answered clearly and rather quickly. I have had encounters with other association companies where questions and help requests go unanswered for a long time where I had to call back multiple times just to get a runaround. I do appreciate that this has not been the case with Leslie Fonte at ManorInc.
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 788 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.