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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Catherine Estrella is a rockstar and truly helped me out getting the HOA documents and demand the same day I requested them. I didn't even have to beg. I truly appreciate Catherine's kindness. She got me out of getting in trouble with my agent (who was ranting from 1:00 to 4:59 pm) I really appreciate her going above and beyond the call of duty! Thank you so much!
Totally agree with Damir V. review. This association along with the board members have total disregard for their communities. They are non responsive and very curt and rude when you final get a hold of someone. Every single person is very unprofessional. Damir hit the head on the nail with the "triple-C". I know they won't care about this review, but it is good for others to know who this organization is and maybe they will reconsider buying or leasing from a Manor Association property.
Business response:
Steven S. - Please share the particular encounter with your association so we may try and assist you. Your review is absent any details and is generally an ineffective way to problem solve. Feel free to drop me an email at brian@manorinc.com or contact our customer service team at cs@manorinc.ocm.
Last summer I reached out to the Manor association 3 separate times without getting a response. When I finally was able to speak to someone, Peggy told me that I should speak to the new manager. I left the new manager Paul two messages, never to get a return call. Mind you now a month has gone by and every day I have to smell dog pee when I leave my place or even open my kitchen window. So I reached out again and spoke with Tiffany, who was very friendly and understanding. She agreed that tenants allowing their dogs to urina... read more
Business response:
D.S. - Thank you for the information and we certainly understand the frustration. Do you know the dog's owner? If so, have you spoken with them and asked them not to allow their dog to urinate in the walkway? Manor doesn't create or enforce the rules. Your association does both. You can bring the issue to the board of directors and, if you can identify the dog's owner, the association can pursue the matter. As far as cleaning the sidewalks, Manor takes direction from the board. If you care to provide your name and add... read more
Company has a history of hiring workers who are incompetent. Ex. Not following obvious safety precautions while working on roof, drain, issues. Working with companies who don't give adequate notice to residents regarding when inspections, etc. will be performed. (10 years living in a Manor Assoc. run complex). Not impressed
This review is for Nohemi Leon. She is our property manager. I have multiple properties that are managed by HOAs. Manor beats other HOAs by a mile. I can vouch for the professionalism, patience and efficiency with which Manor association functions and would like to specifically recognize the efforts of Nohemi Leon towards making sure that all open issues are adequately addressed after much research and due diligence. She is patient and takes the time to listen to all the parties to really understand the underlying issue at h... read more
Brian , That's what you told me the last time we had an issue . BUT even though I tried at least a dozen times to meet with you ...you were never available . And twice you were a no-show ! Can we please meet on sight so I can show you what my concerns are all about ?
Business response:
11/10/2021 Mike, you are confusing me with someone else, but I would be happy to discuss whatever issues you want to address. Message me directly or send me an email with your contact info and we will schedule a time to connect. 11/09/2021 Mike, you may interpret the reply as you wish. My invitation stands to discuss the issues so you may better understand your association and Manor's role in it. Or, you may carry-on on social media. 11/09/2021 Mike V. - For the record, I am extremely proud of our team. Their dedicati... read more
Tried to reach them several times for new business but I never headed back from them?
Business response:
Very sorry that you had a difficult time reaching us. If you let me know how and when you attempted to reach us, I will investigate the problem.
Catherine was extremely responsive in sending me a letter that was required for a refinance of my client who is a resident at a property managed by Manor. This is generally not normal in this business. thanks to manor and its great team. Appreicate you all very much. Sia Salimitari
Just moved into a Foster City condo and received great service from Joe Senft (email responses), Leslie Fonte (pool fob key) and Luis Chim (online portal login).
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 792 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.