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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am pleased to provide feedback on Kristin Amarillas, whose leadership skills have been a notable asset to the company, industry and associations that she interacts with. Kristin's dedication to volunteering and hands-on involvement in the HOA industry, highlights her commitment to making a positive difference beyond her professional role.
I have had few issues recently in my property & each time , Tiphanie Bradford the client service Agent, promptly adressed the issue & called me back to let me know that work order was put in place and then followed up to make sure the issues were resolved . I greatly appreciate her kindness & her care for the homeowners. We are blessed to have her on our side.
Lisa Baer was amazing and made this day better! Lisa assisted me in a difficult situation. I was completely stressed and Lisa made everything right! I'm so grateful for Lisa !
In a world today where Customer Service seems to be a lost art, I have had the pleasure of working with Lisa Baer on a couple of occasions. She always reminds me of the good ol' days - when tenants are treated with respect and genuine consideration. I was a little high maintenance with my stuff, but she is very responsive, professional and complete with her guidance. When you're struggling with whatever it is you are struggling with, and are able to work with someone who makes it far less of a struggle ... that goes a very l... read more
I am a property manager that manages a property within several properties Manor Association projects. We have a record of association payments made over the past several years to this company, every month, usually by the 3rd of the month, yet several times per year I get charged a late fee. It amazes me how often the check gets lost in the mail or received weeks after mailing by Manor. My suspicion is that, as late fees add 10% their income, lost/ misplaced checks are a part of their business plan to increase revenue. I'd be... read more
Business response:
Dear Tim G. - to answer your question, we don't profit or benefit from late payments. Homeowner associations establish assessment collection policies, including payment dates and late fees. The policy is uniformly applied through the association's billing software. If you are having trouble making timely payments, please enroll in auto payment to ensure your payments are received on time. Otherwise, consider allowing more time for mail, which neighter of us can control.
This review is for Kristina Alvarez. Kristina has been our Community Manager for approximately two years. I have lived at Bayfront Court for about 30 years, and we have had a variety of management companies and Community Managers. Had I known ahead of time that Kristina would be assigned to manage our property, I would have reconsidered leaving the board after 10 plus years. As a resident and former board member, I have reached out to Kristina on occasion and she has always been responsive and takes action quickly. Her follo... read more
Manor needs to pay attention to 101 Blossom Circle, San Mateo. The senior complex is overrun with rats, especially at night. My auntie has lived there for 35 years and when she calls Manor, she gets no where. The tenant above her flooded her bathroom ceiling and there's no one (but me, I guess) to help her navigate repairs. She was also flooded out of her bedroom and living room from her adjacent neighbor's leaking hot water heater. Stanley Steamer sucked up the water but she should have been relocated so that all of the car... read more
Misplaced my garage remote and the employees were extremely helpful with getting me a new one. Lisa B. Was amazing. She was personable and willing to go the extra mile. Thankful for the folks over at Manor Inc.
The service provided by this firm is atrocious. You have to reach out to them several times to get a reply as customer service is almost non-existent. They recently had an annual meeting and sent out the wrong online meeting URL. They did send out another one, however, they made it sound like it was the exact same email they already sent. The subject line did not mention anything about incorrect meeting information, it was actually the same subject line as the previous notification. Personally, I think could possibly have be... read more
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 765 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open on Monday at 8:00 a.m.