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The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've had positive experiences with the Manor association. They provide great service especially Peggy who was patient, attentive, and completed the work order in a timely manner!
I'm a single Asian woman, and security is my top priority. This is why I chose to live in a condo. I'm currently living at a condo which is managed by the Manor Association. I'm not happy with their services, especially their unreliable communication. For example, I received a notification that they will charge fees when the disposed cardboards were not properly broken down. I attended the last board of directors meeting and charging fees for this wasn't discussed during the meeting. However, this notification was sent out u... read more
Business response:
Sonny, Perhaps I can help by explaining the difference between the Board of Directors and Manor. Your Board of Directors creates policy. They created and approved the policies surrounding cardboard boxes and enforcement measures when the policy is violated. Manor is the management company. We have no authority to create policy or the way in which policy is enforced. When you say "I received a notification that they will charge fees when the disposed cardboards were not properly broken down", "they" is the Board of Directors,... read more
Update: Probably a week after writing the Yelp review on the Manor Association, someone finally responded to our email, asked us for the receipt for the tow, and within a month was reimbursed. We really appreciate what the association did and hopefully they have come up with better policies to prevent unnecessary expenses for both residents and the association. I hope and pray this is the last negative encounter we will have with them. Under the circumstance, we're glad that the company made it right. Initial review: Up unti... read more
Business response:
Hi Erna - First, I would like to extend our thanks and appreciation for caring for sick and distressed patients and family. I also want to apologize for the lack of a timely reply. If you would kindly forward the emails sent to our team, I will follow up immediately and reply back with an answer. With regard to towing, the Association has a contract with a security company and towing service to enforce parking rules. Manor does not enforce parking or have any authority over towing. However, we will follow up with the secur... read more
Catherine Estrella was very helpful and professional and assisted me in obtaining HOA paperwork for a sales transaction for an HOA. It's details and customer service like such provided by her that make all the difference in the quality of a vendor's experience.
Business response:
Hi Joan - Thank you for the positive review and comments about our service. Cathy and our entire team work very hard to provide excellent customer service and they sincerely appreciate the feedback.
I used to live in a property managed by Manor and they do a really good job - HOA fees were correctly handled, Manor always resolved any issues I have reported in a timely manner. Joel Martins was our property manager, and he's very good with follow through, always kept the meetings on track, the e-mail communications current, and has great empathy for the residents.
Very helpful and responsive. The escrow and accounting department helped put a rush on HOA docs that saved my transaction. Katherine was wonderful through the whole process.
Business response:
Hi John - thank you very much for the positive feedback. Our team sincerely appreciates the acknowledgment!
Our apartment building recently switched to Manor and I've had a similar incredibly negative experience to another reviewer regarding trying to obtain financial documents for a property refinancing. We started our refinancing process at the end of March. By end of May, it came time in the process that we needed HOA documents from Manor. First off, Manor requires you to PAY ABSURD FEES to request for ANY DOCUMENTS that we as homeowners have the rights to. We were shocked to find out that we had to pay at all in the midst of o... read more
So far I've had several interactions with the team at The Manor handling stuff like monthly statements, community garden and fixing lights (indoor as well as outdoor). Every time they have been very responsive and all requests or issues got addressed in a timely manner.
Business response:
Hello Raf - Thank you for the positive feedback. Our team appreciates hearing that their efforts are acknowledged!
I recently requested documents from the Manor Association in order to perform a review of my insurance coverage needs. I am particularly impressed with Maria Goins. She is very well-versed in understanding exactly what I needed, insurance disclosure and current bylaws and CC&Rs. I recall that the latter were supposed to have been amended in 2015. She immediately provided the requisite documents to me and confirmed the current status of them. Her prompt and informed response facilitated the process of reviewing my insurance n... read more
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 792 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.