This profile has been claimed by the business owner or representative.
The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I sent an email to Customer Service to report an outside light was out on our property and a safety concern. Christy Eiras responded immediately with the work order number she issued and the light was on when it started to get dark that night. Her quick response is much appreciated and we now have the necessary lighting to keep us safe. Thanks Christy!
The worse management team...super unreliable and very disorganized! Forget about getting anything completed on time. They are all lazy and can care less about your building.
Business response:
Dear Bebe - Sorry for your apparent frustration. Perhaps you can provide a detail or two about your situation so we can assist you. Your assessment of our team is not only inappropriate but entirely inaccurate. We look forward to helping you if you can provide more detail and speak in a human manner.
Brian C. The plumbing company, Master Plumbers, did not contact me or make repairs. Your reply is inaccurate and one-sided. Joe Senft could benefit from retraining in customer service and compassion. After a plumbing issue in my condo, I contacted the HOA. The people I talked to at Manor were very nice and helpful but there was some confusion on their part between the work order and the plumbing company. The plumbing company did not communicate with me at all, leading to undue stress on my part. I was asked by Manor to call ... read more
Business response:
Hi Rae - I spoke with the people involved in the plumbing issue you reported. I apologize if you feel that our team treated you unkindly. In summary, you reported a plumbing problem to the after-hours service team. You were advised that a contractor could be dispatched. They also informed you that you could be charged if the problem was not the homeowners association's responsibility. The contractor contacted you and also advised you of the possible charges. A plumbing contractor visited your home the following day and det... read more
I've had positive experiences with the Manor association. They provide great service especially Peggy who was patient, attentive, and completed the work order in a timely manner!
I'm a single Asian woman, and security is my top priority. This is why I chose to live in a condo. I'm currently living at a condo which is managed by the Manor Association. I'm not happy with their services, especially their unreliable communication. For example, I received a notification that they will charge fees when the disposed cardboards were not properly broken down. I attended the last board of directors meeting and charging fees for this wasn't discussed during the meeting. However, this notification was sent out u... read more
Business response:
Sonny, Perhaps I can help by explaining the difference between the Board of Directors and Manor. Your Board of Directors creates policy. They created and approved the policies surrounding cardboard boxes and enforcement measures when the policy is violated. Manor is the management company. We have no authority to create policy or the way in which policy is enforced. When you say "I received a notification that they will charge fees when the disposed cardboards were not properly broken down", "they" is the Board of Directors,... read more
Update: Probably a week after writing the Yelp review on the Manor Association, someone finally responded to our email, asked us for the receipt for the tow, and within a month was reimbursed. We really appreciate what the association did and hopefully they have come up with better policies to prevent unnecessary expenses for both residents and the association. I hope and pray this is the last negative encounter we will have with them. Under the circumstance, we're glad that the company made it right. Initial review: Up unti... read more
Business response:
Hi Erna - First, I would like to extend our thanks and appreciation for caring for sick and distressed patients and family. I also want to apologize for the lack of a timely reply. If you would kindly forward the emails sent to our team, I will follow up immediately and reply back with an answer. With regard to towing, the Association has a contract with a security company and towing service to enforce parking rules. Manor does not enforce parking or have any authority over towing. However, we will follow up with the secur... read more
Catherine Estrella was very helpful and professional and assisted me in obtaining HOA paperwork for a sales transaction for an HOA. It's details and customer service like such provided by her that make all the difference in the quality of a vendor's experience.
Business response:
Hi Joan - Thank you for the positive review and comments about our service. Cathy and our entire team work very hard to provide excellent customer service and they sincerely appreciate the feedback.
I used to live in a property managed by Manor and they do a really good job - HOA fees were correctly handled, Manor always resolved any issues I have reported in a timely manner. Joel Martins was our property manager, and he's very good with follow through, always kept the meetings on track, the e-mail communications current, and has great empathy for the residents.
Very helpful and responsive. The escrow and accounting department helped put a rush on HOA docs that saved my transaction. Katherine was wonderful through the whole process.
Business response:
Hi John - thank you very much for the positive feedback. Our team sincerely appreciates the acknowledgment!
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 765 reviews.
When is The Manor Association open?
The Manor Association is open now. It will close at 5:00 p.m.