This profile has been claimed by the business owner or representative.
The Manor Association
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was called in to interview for a job position yesterday. And almost immediately, within a minute of conversation, was denied the position. Considering the fact that my resume (which was submitted prior to being contacted, and was right in front of her) contained the job experience necessary for the position, as well as the lack of opportunity I had been given to speak or prove myself. I strongly believe I was denied the position for not "looking the part" (I am a black woman with a curly Afro). The lady not so subtly impli... read more
As an owner of a property managed by the Manor, my experience with this company has been nothing but negative, rude, unresponsive, consistent with other 1 star reviews. Someone should reminder them their business is customer-facing. It is time for owners to consider switching management company.
We don't know why our owners association chose the Manor, absolutely bad idea. Basically these guys receive money from you every month, and they don't do decent work for you anymore. When we owners have to deal with these guys, they are extremely rude to you, acted like they are your boss, totally forgot they are just property management company hired by owners.
Business response:
Dear Bai, I'm sorry that your interaction with Manor did not meet your expectation. I sent you a private email on 10/11 asking for more information and I provided you with my direct contact information. I want to make sure that we address your issue promptly and professionally. Your your review does not provide any detail for follow up. Please contact me at your earliest convenience and I promise to address your concerns. UPDATE 10/16/19: Dear Bai - We have still not received a reply from you regarding the incident tha... read more
I have been familiar with the Manor Association sine 2006. Unfortunately, the staff continue to be less than responsive with calls and emails. I'm hoping to hear back from someone soon. I left a message more than two weeks ago. Lucky, my request is not urgent or emergent.
Business response:
Hi Gail, I'm sorry that your call was not answered. I will follow up with Peggy and her team on Monday and get back to you ASAP! Regards, Brian
These people are the worst in this business . Unfortunately my apartment is contracted with them and I can't fire them easily so I have to pay $600 month to this company to do nothing for me. We needed a repair on the AC on the roof which is considered a shared area and these people have the key to the roof, but they forced us to have the vendor pick up and drop off the key which cost total of $260 ,hourly charge of our vendor-JUST FOR PICK UP AND DROP OFF. Other company will bring the key to the apartment or have coded acce... read more
Business response:
maryam a. - I read your review and, given your misinterpretation of the circumstances, I'm not surprised at your frustration. I hope that I can better inform you about the homeowner's association, so you might reconsider your comments. Manor is the management company for the homeowner's association, and we work at the direction of the board. The board adopts rules, regulations, policies and procedures and Manor is entrusted with enforcing the policies created by the board. Manor does not create policy or rules and regula... read more
The service is absolutely terrible. No one seems to ever be working. Each time I try to contact them, they have an out of office email response. When they do respond, they tell me the community manager is out and would need to get back to me later. It usually take days and sometimes they don't respond at all. We had a plumbing issue that happened months ago and there is still a hole in the ceiling because no one at this association has the curtesy to follow up despite NUMEROUS requests. I can't believe they put a pictu... read more
I worked with Chris Pagnotta. I had some last minute, difficult requests and he worked diligently to make it all work for me. Very very happy with him and his representation of The Manor Association.
The Manor Association has been with our HOA, helping us to navigate our way through a challenging lawsuit with the original builder of the project. No that is behind us, they have been great at coordinating the follow on actions needed to keep the HOA on track thru the initial known repairs as well as the follow on structural work we are doing. All this and helping to have the day to day normal operations flowing forward. Quite an amazing team and with our Assciation not being massive, their attention to detail has been grea... read more
I don't enjoy post negative review on business, so they must have failed big to the point I need to share. Manor is the first company I have nothing but give 1 star on their practice in HOA. Please avoid using them for your HOA. Their sales pitch on overcome challenges - failed, 24/7 customer svc - failed. When you followed rule to request parking in your own community, 3 times , they don't respond back to your emails, and towed your car away. How do you just tow a resident's car? The car info is in the system, it is not an ... read more
Business response:
Dear Ting W. - I'm very sorry that your car was towed from the association's property. I would like to offer some assistance to help avoid these situations in the future, and to clarify how and why towing enforcement occurs. The homeowners association in which you reside approves parking rules. They also determine the enforcement policy. Manor does not adopt parking rules nor do they enforce the parking rules. Here again, the homeowners association directly hires a security and towing company to enforce their parking pol... read more
Frequently asked questions about The Manor Association
How is The Manor Association rated?
The Manor Association has a 4.3 star rating with 771 reviews.
When is The Manor Association open?
The Manor Association is closed now. It will open tomorrow at 8:00 a.m.