This profile has been claimed by the business owner or representative.
The Marquee Apartments
- Apartments
- North Hollywood, CA
About this business
Location details
12300 Sherman Way, North Hollywood, CA, 91605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Luckily I moved from this place. It is absolutely atrocious. Everything that is being said is true. I personally know that at least one of these reviews was given based on given back the full security deposit...therefore the positive posts are only given just so individuals can get their full security deposit back. There is a huge roach infestation. When I did the walk through I asked the gentleman about the roach issue. He is gay, so when he told me he also lived in the apartment complex I felt safer. He said that he didn... read more
Business response:
Hello, thank you for taking the time to share your feedback with us. We strive to provide our residents with an outstanding experience and are disappointed to hear that you were not fully satisfied with your stay. We appreciate your honest and detailed feedback as it will allow us to continue working toward making our community the best possible. If you'd like to discuss your review in greater detail, we'd be happy to do so. Please contact us directly at (818) 982-1616. We apologize for any inconvenience you endured during y... read more
I liked living here when I first moved here years ago but every time they switched management it got worse. By the time I left this place there were roaches everywhere. I would try to contain it but after being gone for 2 days, when I came back there were so many I couldn't live here anymore. I went straight to the leasing office and demanded I be moved to another unit which they did allow me to move from that 1 bedroom to a studio but I still had to pay the same price of the 1 bed they said. I could finally sleep. Orig... read more
Business response:
Hi Nadia, we appreciate you taking the time to share your detailed feedback with us. We work hard to provide our residents with a great living experience and are disappointed to hear we fell short. Please be assured that we will be your feedback as a learning experience for our team as we're always looking for ways to improve. If you'd like to discuss your review in more detail, please feel free to contact our manager directly at mgr.themarquee@mgproperties.com. Thanks again for reaching out, we wish you all the best in your... read more
*** Please Note that rather than addressing any concerns tenants share here on Yelp, the email address "Ross M." keeps sharing goes only to the same property manager we're all complaining about. Additionally, they're now targeting photos and videos we have posted that show how filthy and unsafe this property is. *** When people here complain about the parking situation take them very seriously - tonight I was violently assaulted by another resident who had parked in my reserved space. When I got out to take a picture of the... read more
Business response:
Hi Nancy, thank you for reaching out. Please accept our apologies for any inconvenience you're endured at our community. We want you to be comfortable in your home and would appreciate a moment of your time to discuss your review in greater detail. When you have a chance, please contact our corporate office via this link: https://mgp.on.spiceworks.com/portal/tickets. We look forward to connecting with you and working to improve the quality of your stay. -MG Properties Group
The absolute worst place to live. There are people rummaging through the garbage, vandalizing your car, terrible parking situation. In addition, the management is poor. They lie about rules just so they can keep you deposit. Find somewhere else to live or rent at your own risk.
Business response:
Lolita, Thank you for voicing your concerns to us. We are disappointed to hear that we have left much to be desired in a home and sincerely apologize. We would relish the opportunity to learn more from you so we may make changes accordingly. We invite you to contact our corporate office through this for here: https://www.mgproperties.com/contactus.aspx and look forward to connecting. -MG Properties Group
I loved living here at first. It was trendy and the leasing office was hospitable. The huge benefits to living here are the free utilities and a friendly neighborly community. I loved everything about my apartment. My complaint is about the unprofessionalism of the leasing office, which altered my entire experience and eventually drove me out of there. Once I received the keys, I was on my own. No one ever answered the phone at the leasing office, and when I went in person, it was locked. They close the entire office to gi... read more
Business response:
Leia, Thank you for taking the time to share your experience. While we are happy to hear that you loved your apartment home and our well-kept community, it is disappointing to hear that our availability did not align with your schedule. We strive to be available to our residents as much as possible and apologize for the inconvenience we have caused. We sincerely apologize for the rent debacle as this is not a common occurrence. We are sad to see you go and invite you to contact our community manager directly at mgr.themarque... read more
This place has officially reached the bottom of the hill. It's not going down hill it's already at the bottom. Besides the roaches, horrible parking and thin walls, maintenance is a huge CHEAP issue. Any time I have any sort of maintenance request it's ignored, then delayed, then I get a notice of completion when it hasn't be completed. When my request is finally completed it's at the absolute lowest quality. My bathtub had been chipping off flakes of who knows what. Instead of fixing it, it gets repeatedly spray painted...... read more
This place is a JOKE! And that's being nice...Let's start with when I first applied to The Marquee, after a week of not hearing anything back regarding my application I had to email THEM back and get an update. They said oh yea you got accepted. Ok great, fast forward to after I moved in...First off they failed to clean the apartment before I moved in so I had to do it myself; one burner on the stove doesn't work; the microwave door jams every other day and two buttons are completely broken; the fridge makes this awful loud ... read more
Business response:
Megen, Thank you for your review! We are sorry to hear about your unpleasant experience with us. In regards to the parking issue you mentioned, we understand how frustrating this can be but unfortunately, it is a common issue in most apartment communities. We recommend contacting our team at corporate by filling out the resident relations form available at https://www.mgproperties.com/contactus.aspx so that we may better address any additional concerns you may have. MG Properties Group
As resident of the Marquee for over seven years, I was, sadly, witness to its steady decline. What was once a rather decent pocket in North Hollywood with respectful tenants and a pretty nice pool, has become a thriving wasteland for people with zero regard for anyone but themselves: tenants and managers alike. Yes, yes, I know, this is Los Angeles after all...but I digress. The tenant turnover rate has skyrocketed in the past couple years as MG Properties dumped money into creating an IKEA-attractive facade to lure a... read more
I appreciate the response Ross I'm finding out it's the only way to get a response is through "yelp*". I would like to know what address anything has been sent to and how you would have any other address, phone number or email address attached to me. I had now issues being reached when the Marquee needed anything from me. I have supplied by email all of the documents 3 times now, 1st time to Vanessa Aguirre in a reply email to her email on 11/04/17, then in response to Fredrick Borra on 04/25/18 along with the attached do... read more
Business response:
Kevin, Thank you for your feedback. We apologize for the mistake of sending your move out documents to the wrong address. Management is aware of the situation and will be forwarding everything to the correct address including invoices, receipts and your refund. Please contact management at mgr.themarquee@mgproperties.com for any additional information. MG Properties
Frequently asked questions about The Marquee Apartments
How is The Marquee Apartments rated?
The Marquee Apartments has a 3 star rating with 260 reviews.
When is The Marquee Apartments open?
The Marquee Apartments is closed now. It will open at 9:00 a.m.