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The Marquee Apartments
- Apartments
- North Hollywood, CA
About this business
Location details
12300 Sherman Way, North Hollywood, CA, 91605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
To all who cares to know. The only thing great about the Marquee Apartment is the name. Please keep a record of everything you communicate with management., because they will NEVER respond to your emails or voicemails. This is actually the WORST place to live. A hostile is better. Management do not care about any of their tenants and their concerns. When they take you on a tour of the property they will show you the model unit and all the common areas and tell you about the location convenience to the 405,101 and Burbank ... read more
Business response:
Bill, thank you for your review. If you haven't done so already, please reach out to our corporate office at the below link. We would like to hear more about your situation and gain the opportunity to make this right. https://mgp.on.spiceworks.com/portal
They have bugs and don't do anything about it! They took my deposit without letting me know why! They are scammers and don't fix anything They don't even return emails DONT MOVE HERE !
Business response:
Karter, thank you for your review. If you haven't done so already, please reach out to our corporate office at the below link. We would like to hear more about your situation and gain the opportunity to make this right. https://mgp.on.spiceworks.com/portal
Back again. Almost 2 months to the day after my last review. I received a "wonderful" phone call from management after my last review, from Stephanie, I think. Stephanie seemed awesome. I was impressed and told her as much. I was weepy on the phone because she was so sweet and seemed like she really wanted to help. However, NOTHING that we spoke about has happened. The music is still out of control. As I type this with my window open AND my TV on, with the noise of Sherman Way front and center, I can STILL hear my neighb... read more
Business response:
Hi Anna, thank you for your review. If you haven't done so already, please reach out to our corporate office at the below link. We would like to hear more about your situation and gain the opportunity to make this right. https://mgp.on.spiceworks.com/portal
I've lived here 4+ years & I've been been dealing with these people that live above me for 2.5 years it's apartment #245. The office told me they have a law suit against them so there hands are tied but I've been living in a nightmare situation for a long time. So be careful for moving here because when you have nightmare neighbors, the office will do nothing to protect you. The neighbors stalk and harass me when I go to my car or on my walks & the office does nothing to protect me, I literally go without sleep, I deal wi... read more
Business response:
Kendra, thank you for your review. If you haven't done so already, please reach out to our corporate office at the below link. We would like to hear more about your situation and gain the opportunity to make this right. https://mgp.on.spiceworks.com/portal
This is one of the worst apartment complexes I have ever lived in. I have been in LA over 15 years and have never experienced such an awful place. The front desk will never answer your call and if you do get somebody, they will say no one can help and to expect a call back. WHICH WILL NEVER HAPPEN. I dealt with people trying to come into my place in the middle of the night and theft from my vehicle. I am now moved out, thank god, and they are attempting to charge for tub reglazing. My one shower a day apparently ruine... read more
Business response:
Hi Seneca, thank you for your review. If you haven't done so already, please reach out to our corporate office at the below link. We would like to hear more about your situation and gain the opportunity to make this right. https://mgp.on.spiceworks.com/portal
I've only been occupying this place for a few months and ever since I moved in I been wanting to move out they have a huge roach problem that they do not really care about fixing the people in the office state that they are going to do something but never fix anything I've had my cabinets broken in my apartment since I've moved in and I have been told multiple times that they are going to fix it and it just keeps getting worse. The hot water only last for a little bit of time so make sure you're in an out also the gated comm... read more
Business response:
Cheyenne, thank you for your review. We appreciate you taking the time to share your thoughts with us. We will continue to strive to make improvements and if you have not done so already, will you please contact us directly to work towards a resolution?
So frustrating. In the two+ years I've lived here, my hot water has gone out NO LESS THAN 20 TIMES! Imagine having to get up to go to work and not even sure if you will have hot water for the day... AND have a medical condition. Their excuse is always the "water heater is too big" or something going on with it. You would think by this time they would just change it out or invest to fix it properly. I've been without hot water for the past two days and when I called to get it seen about this morning so possibly I could have h... read more
Business response:
Amber, thank you for your review of our community. I am sorry to hear we fell short of your expectations. Please contact the leasing office at (833) 579-8701. I would like to get more detail regarding your experiences with our maintenance team and further discuss solutions to any outstanding issues you may still have with the water heater. Hope to hear from you soon.
So.... I'm not understand what other people are seeing. Or even experiencing but yea... I don't know. Obviously I was not expecting the red carpet rolled out (given the area) but I kind expected some type of hospitality since I was coming to view an apartment, possibly being a future rented. The tour guide never made eye contact, when she did, she kept looking down. I'm sure she's not shy when she's out with friends or whatever, but hey it is what it is. The complex it's self feels like the next step up from the Nola projec... read more
Business response:
Hi Chanel, thank you for your feedback. We take pride in our community and strive to provide a top-notch customer service experience to all our residents. We apologize that we have missed the mark with you. Please contact the office and ask to speak directly to the property manager. We would like to get more detail about your experiences and discuss possible solutions to improving your living experience here at The Marquee Apartments.
I've seen seen several negative reviews be removed. And they do not violate any terms. Instead of being defensive and trying to trick people into thinking this place is somewhat ideal, fix the issues. The areas that need to be improved are your staff in the leasing office. How about you employ friendly professional staff. Not passive aggressive, unhelpful, rude people. Why don't you use your budget to supply everyone with working key fobs. No one can even enter their building because you can't bare to spend any money on fixi... read more
Business response:
Ala, thank you for your review of our community. We are unable to remove any reviews from Yelp ourselves - any reviews that have been removed violate Yelps terms and conditions. We take pride in our community and strive to make The Marquee Apartments a place that our residents are proud to call home. We apologize that your experience with us has been anything less than top notch. If you see an area that needs some additional attention, please contact the leasing office so we may address it immediately.
Frequently asked questions about The Marquee Apartments
How is The Marquee Apartments rated?
The Marquee Apartments has a 3 star rating with 260 reviews.
When is The Marquee Apartments open?
The Marquee Apartments is closed now. It will open tomorrow at 9:00 a.m.