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The Marquee Apartments
- Apartments
- North Hollywood, CA
About this business
Location details
12300 Sherman Way, North Hollywood, CA, 91605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This apartment is a very terrible apartment. An apartment is rent controlled doesn't mean you neglect your responsibilities as a landlord. Unfortunately, the employees that work in this building are incompetent, they do not respond to text or emails, they are money hungry and cannot justify whatever they are charging you for, they lack accountability and refuse to take responsibilities for their actions. This apartment is intentionally very difficult to work with, worst apartment I have lived in for sure.
Business response:
Hello Beaulah, we sincerely appreciate you taking the time to share your review. It's disappointing to hear that your living experience hasn't met your expectations despite our team's dedicated efforts to provide exceptional service to all residents. We would greatly appreciate the opportunity to understand your specific concerns better so that we can work towards addressing them promptly. If you haven't already done so, please reach out to our Customer Care team at residentrelations@mgproperties.com or 858-345-9004. Thank y... read more
DONT LIVE HERE. Rat problems. Bug problems. Maintenance problems. Management problem if you can even get ahold of them they're horrible. Keeping it simple. Don't get me started with Erika
Business response:
Hi Nicole, thank you for sharing your review with us. Our primary objective is to deliver an exceptional living experience to all our residents, and we are truly disappointed to hear of your concerns regarding pests and maintenance. We also understand that you may have some concerns and negative sentiments towards our hardworking team, and we regret to hear of any dissatisfaction caused. We would be more than happy to have a professional and friendly discussion with you to address these concerns effectively. Please don't hes... read more
A one star rating is too high, in my opinion. I don't think I have ever lived in a worse apartment complex. The conditions are horrible and the management team couldn't care less. I had basically every problem imaginable for the 10 months living here. I had rats, I had roaches, I had mold, my door wasn't sealed properly so I would get a puddle in my kitchen during this year's rain storms. Thankfully the management team was so helpful in resolving these issues! Just kidding! When I realized I had rats, they took DAYS to get... read more
Business response:
Hi Joseph, we want to extend our gratitude to you for taking the time to share your thoughts. The cleanliness of our community and the satisfaction of our residents are of utmost importance to us, and it's genuinely disheartening to hear that you've had a negative experience in these regards. We deeply regret that these issues haven't been addressed to your satisfaction. Furthermore, we're sorry to hear about the frustrations you encountered with parking and the less-than-seamless nature of your move-out experience. Although... read more
Worst place. Idk if it's just c building. But this apartment's got a huge roach infestation. It's disgusting. Homeless all over in park and freeway so they step over our cars in parking lot to hope over fences.
Business response:
Hi Frances, thank you for sharing your concerns. We understand that you've faced challenges in the C building, and for that we apologize. We take reports of pest issues seriously and will address the roach infestation promptly to ensure a more comfortable living environment. Additionally, we are aware of the challenges posed by homeless individuals in the surrounding area and will work to enhance security measures. Your feedback is important to us, and we will take steps to resolve these issues effectively. If you have addit... read more
The worst place I have ever lived. Management is in shambles, infested with cockroaches (found a whole nest in my apartment), mold and mildew prone with condensation on the walls. Security deposit not returned, impossible to get a hold of anyone, homeless people in the pool and in the apartment complex in general. Walls are so thin you can hear your neighbors cough and yawn (I'll leave the rest to your imagination). Generally Big Scam Energy. The one good thing they had going for them was Bonifacio who was in charge of maint... read more
Business response:
Hi Maddie, we appreciate you taking the time to leave this feedback as we are always looking for ways to improve. We know how frustrating a bad experience can be and we sincerely apologize for the maintenance and communication issues you have mentioned. If you are willing, please send your contact information to residentrelations@mgproperties. We would like the opportunity to address your concerns and work with you to make this right. Thank you and have a great day.
I have lived here for almost 5 years now. I have never complained about this building, even with all its problems, I've always was grateful that I have a roof over my head, food in my stomach and money to pay my bills. But honestly this is the year that I am finally gonna be addressing this on going ISSUES and heart ache that I have been keeping to myself for a long time When I first moved in this building, I have notice foul smells and things moving from the corner of my eye After a week of settling into the apartment, I fi... read more
Business response:
Roni, thank you for your review. If you haven't done so already, please reach out to our corporate office at the below link. We would like to hear more about your situation and gain the opportunity to make this right. https://mgp.on.spiceworks.com/portal
I moved out about two years ago, but reading over this page, I see nothing much has changed. I just want to warn anyone considering living here: DONT DO IT. FIND SOMEWHERE ELSE. IT IS NOT WORTH IT. What you have to look forward to at the Marquee: --A REVOLVING DOOR OF PROPERTY MANAGEMENT: A new manager and property team just appears every few months, so look forward to having to reexplain you problems to a new team every 60 days or so (if you can get ahold of them--they are almost never onsite and no one answers the phon... read more
Business response:
Travis, thank you for your feedback. We understand how frustrating a bad experience can be and apologize for the inconvenience. As you have subsequently moved out, we simply thank you for the feedback and want to let you know we are using it to make improvements.
NEVER EVER MOVE HERE. My safety has been in jeporady 3 times within 2 weeks of someome trying to break into my place and have informed corporate and the property manager and there is no sense of urgency. This place is not safe for residents and they do not take the safety of residents seriously. If I want to transfer units I have to pay a fee and pay the rent for the next spot which is more expensive than the spot I'm in now.
Business response:
Jewell, we take the safety of our residents very serious. If you haven't done so already, please reach out to our corporate office at the below link. We would like to hear more about your situation and gain the opportunity to make this right. https://mgp.on.spiceworks.com/portal
Going to start this review off by saying I will not be accepting any solution to this issue on the condition that I remove my review. The property will respond to save face but they should've considered their online reputation when they chose to deceive me. Do not move here. The photos online do not match what you see upon arrival. The pushed back my move-in date and claimed it was because they needed to clean my unit but the apartment was filthy. When I moved in, the toilet was old and had to be replaced, the microwave doo... read more
Business response:
Imani, there thank you for your review. If you haven't done so already, please reach out to our corporate office at the below link. We would like to hear more about your situation and gain the opportunity to make this right. https://mgp.on.spiceworks.com/portal
Frequently asked questions about The Marquee Apartments
How is The Marquee Apartments rated?
The Marquee Apartments has a 3 star rating with 260 reviews.
When is The Marquee Apartments open?
The Marquee Apartments is closed now. It will open tomorrow at 9:00 a.m.