The Mattress Factory's cover image
Claimed

This profile has been claimed by the business owner or representative.

The Mattress Factory

5.0

About this business

The Mattress Factory is complying with orders from the PA and NJ state governments for mandatory closure of non-essential businesses to prevent the spread of Coronavirus (COVID-19). While the government orders are in place, we have to temporarily close these locations for on-site shopping. Customers in these areas are encouraged to USE OUR WEBSITE OR CALL US for your bedding shopping and support needs. We will re-open these locations when the state governments approve the re-opening of non-essential business locations for pu... read more

Location details

730 Baltimore Pike, Springfield, PA, 19064, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
5.01,045 reviews
Select a rating
Dan K.'s profile image
Dan K. 
2 years ago

My uncle and I were both helped by Len at the Mattress Factory in Springfield. We both agreed afterward that we had a positive experience. The process of selecting a mattress was made fun instead of stressful. I feel I can rest assured knowing that my mattress is produced locally with high quality materials. 

Business response:

Hi Dan, thank you for taking the time to write a review and share your experience. If you're happy with everything please tell your family and friends about us. Our best advertising has always been word of mouth. Have a great day and I hope you enjoy your new mattress for many years to come! Sincerely Chris Conway President The Family Owned Mattress Factory 

Dave P.'s profile image
Dave P. 
2 years ago

Excellent service from very knowledgeable staff. 

Business response:

Hi Dave, thanks for taking the time to sharing your review with us. Enjoy your new mattress and have a great night!! Thanks, The Mattress Factory 

Omar S.'s profile image
Omar S. 
2 years ago

Great sales 

Business response:

Thank you Omar for your support and for shopping small and local at Philadelphia's Hometown Family Mattress Chain. We will always be there for you in the future so feel free to reach out with any questions or needs. Enjoy your new mattress! Thanks, Chris Conway President The Family Owned Mattress Factory 

Mike's profile image
2 years ago

I had the pleasure of working with Len at the Springfield showroom on a rainy Friday afternoon to purchase my new mattress. This was my second experience at the Mattress Factory. There is a reason that I returned. Nobody is standing two feet from the front door ready to jump on top of you for a sale. It’s a relaxed atmosphere where you have time to take everything in before the word “budget” comes out of a salesperson’s mouth. Len greeted me as I walked further into the store and once I told him what I was looking for, ... read more

Business response:

Thank you Mike. Please let us know if there is anything, we can do for you in the future. Have a great day and enjoy your new mattress! Sincerely, Chris Conway President The Mattress Factory 

Linda R.'s profile image
Linda R. 
2 years ago

You did great! Great customer service, friendly, helpful, and very personable. My experience with Mr. Lin was excellent! 

Business response:

Hi Linda, thank you for taking the time to write a review and share your experience. If you're happy with everything please tell your family and friends about us. Our best advertising has always been word of mouth. Have a great day and I hope you enjoy your new mattress for many years to come! Sincerely Chris Conway President The Family Owned Mattress Factory 

Gina H.'s profile image
Gina H. 
2 years ago

We had such an amazing experience working with Len today! He was patient, knowledgeable, and found us exactly what we were looking for! We are customers for life! 

Business response:

Hi Gina, thanks for taking the time to sharing your review with us. Enjoy your new mattress and have a great night!! Thanks, The Mattress Factory 

Erika M.'s profile image
Erika M. 
2 years ago

Quick and easy with great customer service — thanks Len in Springfield!! 

Business response:

Thank you Erika for your support and for shopping small and local at Philadelphia's Hometown Family Mattress Chain. We will always be there for you in the future so feel free to reach out with any questions or needs. Enjoy your new mattress! Thanks, Chris Conway President The Family Owned Mattress Factory 

Olivia W.'s profile image
Olivia W. 
2 years ago

You can't beat the customer service at The Mattress Factory in Springfield! As soon as I walked through the door, I was greeted by Len - an expert and personable salesman who quickly zeroed in on what I was looking for. He was super helpful when answering all my questions but never pushy, which I appreciated. He just seems to really enjoy his work. I found my perfect mattress from their wide selection... so basically I will be sending all my friends and family here as long as they're open. 

Business response:

Thank you Olivia. Please let us know if there is anything, we can do for you in the future. Have a great day and enjoy your new mattress! Sincerely, Chris Conway President The Mattress Factory 

Terry G.'s profile image
Terry G. 
2 years ago

Len was a great mam to deal with I would recommend him to anyone never had such a good time shopping. 

Business response:

Hi Terry, thank you for taking the time to write a review and share your experience. If you're happy with everything please tell your family and friends about us. Our best advertising has always been word of mouth. Have a great day and I hope you enjoy your new mattress for many years to come! Sincerely Chris Conway President The Family Owned Mattress Factory 

Frequently asked questions about The Mattress Factory

How is The Mattress Factory rated?

The Mattress Factory has a 5 star rating with 1,045 reviews. 

When is The Mattress Factory open?

The Mattress Factory is open now. It will close at 8:00 p.m.