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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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It started off horrible but right before I left I caught a big hit so I was grateful for that. It's an improvement, thanks!
Business response:
We are happy to hear you ended with a big hit! We appreciate your feedback about the improvement.
I spent 1000 and didn’t get any play time never will , I attend again! I will be going somewhere else!
Business response:
We regret your disappointing experience. Please contact us at (225) 709-7777 to discuss your concerns. Your satisfaction matters to The Queen Baton Rouge.
Well, the last few times, I have not been having any free play. Don’t know if somebody is using it. I’m a l disappointed I only get 20.00 good credit. I spend 4-5 hundred dollars every time I go there. I love your casino but wish I could get some upgrades.
Business response:
Hello Jan! I see that you get free play offers, to make sure nobody has your account information, please visit Queen Rewards on your next visit and tell them that you believe someone has access to your account. They will be able to deactivate all of your other cards and secure your account so that you can enjoy your free play! Thank you for reaching out!
Under staffing in the restaurant 17 Steaks 15 minutes or more to order or be sealed. You have to check your food to go because it’s a difference when dining in. The casino hostesses don’t return calls or if you ask to speak to one how conveniently they are always in a meeting. When they see you they never address the concerns or just avoid you. They seem to cater to certain people all the time. My assumption.. not understanding the more you play the music the take from comps. Or your perks seems to decrease, I don’t have a ... read more
Business response:
Thank you for your detailed feedback. We apologize for the service delays and communication issues you experienced. Please call us at (225) 709-7777 Ext. 8940 to discuss your concerns directly with management.
I enjoy the atmosphere it is real pleasant and the people are kind.
Business response:
Your positive experience at The Queen Baton Rouge is greatly appreciated. Thank you for your kind words about the atmosphere and the people.
The employees are nice and kind and very respectful to the people that’s there. Everyone greets me with a smile from the security to upper management.
Business response:
We genuinely admire your kind words about our team at The Queen Baton Rouge. Thank you for your positive feedback!
I've been playing and that place for so long and I never hit a thing jackpot not even a minor I understand that sometimes you guys got to make your money but 30 times in a row and I didn't not even a f****** minor
Business response:
Please accept our apologies for your experience. We take your feedback seriously. Feel free to reach out at (225) 709-7777 to discuss further.
On 9/10/24Eddie Edwards I no was worng got a little hot said some things but have never been treated I have call almost 20 times no will talk me. I have came in tried to talk to someone talking to the security guard but the most disturbing thing about this is That I was on the The LaBerge casino and she laugh in my face and I told me that I will never come back on that Casino I did hurt anyone and the lady name star Won’t even talk to me, but she would talk to other people about me and it’s very very sad for Business to l... read more
JUST GO TO LAUBERGE!! When u walkin and Dnt hear no machines goin off. Walked around ppl literally hard less than $10 on their machines! ITS A SCAM BLACK PPL! And it’s just for us! I seen not one Caucasian! Played max bet jus to try. It was literally giving me .30 cents on max bet! This is place is jus another way to rob the black community
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,180 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.