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The Smith-Rhoades Team - BankSouth Mortgage

4.8

Mortgage Brokers
Duluth, GA

About this business

Finance Mortgage Brokers Mortgage Lenders

The Smith-Rhoades Team, led by Nic Smith and Rebecca Rhoades, specializes in conventional, FHA, and VA loans, and have extensive expertise in assisting first-time homebuyers and clients purchasing new construction. The team is dedicated to building lasting relationships with clients, viewing each interaction as an opportunity to serve as trusted advisors. Their commitment is to provide a smooth, personalized experience that not only meets but exceeds expectations, helping clients achieve their dream of homeownership.

Location details

1960 Satellite Blvd, Suite 4200, Duluth, GA, 30097, United States

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4.8952 reviews

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Lisa Bowie

11 months ago

The quickness of the process.

Business response:

I'm thrilled to hear that you appreciated the speedy process. At BankSouth Mortgage, we understand how important time is for our customers and we always strive for efficiency. Thank you for the positive rating, and don't hesitate to reach out if you have any future mortgage needs.

Germaine Andrews

a year ago

It would have been better if William Riley had been a better commentator. During most communications with William it seemed like he was unsure and distracted. Communications seemed vague.

Business response:

I appreciate your feedback, Germaine. I'm glad to hear you had a positive overall experience with BankSouth Mortgage, even though there were some issues with communication. I'm sorry to hear that you felt there could have been more clear and focused communication. I will certainly pass along your comments to improve our communication moving forward. Your feedback helps us better serve our customers. Thank you for taking the time to rate us.

Patrice Adams

a year ago

My experience was awesome. The process was smsmooth and efficient. Thank you Laura Brown and team for partnering with me through this journey.

Business response:

I'm thrilled to hear that you had a positive experience with us, Patrice. It was truly a pleasure partnering with you on this journey. We strive to make the mortgage process as smooth and efficient as possible and I'm glad we were successful in our efforts. We appreciate your kind words and your stellar rating. Thank you for choosing BankSouth Mortgage, and we hope to work with you again in the future.

Kameryn Shargois

a year ago

During my home buying process, this BSM was very helpful and communicated with every step of the way. The process was seamless and there were no delays. I appreciate all the hard work from everyone. Thank you

Business response:

I'm thrilled to hear about your positive experience, Kameryn. At BankSouth Mortgage, we strive to keep our customers informed and make the home buying process as seamless as possible. Hearing that you felt well-communicated with and experienced no delays truly makes my day. Thank you for taking the time to leave a review and for your kind words. It was a pleasure working with you.

Morgan Dyson

a year ago

Very helpful!

Business response:

I'm glad to hear you found our session helpful, Morgan! At BankSouth Mortgage, we strive to provide the best service to our customers. Your feedback is greatly appreciated and it helps us to improve. If you have any more questions or need further assistance, don't hesitate to reach out. Thank you for your rating!

Odetta Campbell

a year ago

It was a great experience. Laura was very helpful along the way and answered all of my questions

Business response:

I'm truly thankful for your positive feedback, Odetta. It was my pleasure to assist you and make your experience with BankSouth Mortgage as smooth as possible. I'm always here to help and answer any questions you may have in the future. Thank you for choosing us for your mortgage needs!

Esther Paul Isang

a year ago

it was fast and easy with clear communication, and step-by-step solutions to any questions I had

Business response:

I'm exceedingly grateful for your kind review, Esther. It is my pleasure to ensure the mortgage process is as hassle-free and transparent as possible for my clients. Your feedback motivates me to continue providing clear and concise communication, as well as detailed step-by-step solutions. Please do not hesitate to reach out if you require further assistance in the future. Thank you for choosing BankSouth Mortgage.

ShaShona Mosley

a year ago

Excellent team!

Business response:

I'm thrilled to hear you had such a positive experience with our team, ShaShona! Here at BankSouth Mortgage, we strive to provide our customers with top-notch service. Your feedback is greatly appreciated and I'm glad to know we met your expectations. If you have any questions or need further assistance, don't hesitate to reach out. Thank you for your 5-star rating and kind words, we look forward to serving you again in the future.

Ashley Tillery

a year ago

This was an easy, great experience!

Business response:

I'm delighted to hear that you found our process to be easy and enjoyable! At BankSouth Mortgage, we strive to provide exceptional service and a smooth experience for all our clients. Should you need any further assistance in the future, don't hesitate to reach out. Thank you for choosing us for your mortgage needs.