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Thriveworks Counseling
About this business
Location details
24504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HORRIBLE- not only do they never tell you that they will be charging you a HIGH monthly fee, but you also have to pay a ton of money for a therapist. Then when you find out you cancel, they still charge you even after they promised you they wouldn't charge you. Thank god I had this all in writing. I went to my bank and uploaded all the documents and proof and my bank believes me and what I was told. SCAMMY! Shameful. What is even worse, the directors of their company have no empathy or tact. In fact, they are downright rude ... read more
Business response:
Hi Dru, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to success@thriveworks.com?
Horrible experience all together . They also charged my son different prices, depending on the day I guess! Nobody could agree on how much he was supposed to be charged. Then told him he owed for more sessions than he really had. We set up a payment plan back in November to pay off remaining balance only to be told that he still owed more almost a year later. Completely ridiculous. Nothing but stress and anxiety from a place that is supposed to help you.. never want to hear from them again. Absolutely do not recommend!
Business response:
Hi Nikkie, we are so sorry to read this! This is the complete opposite of the experience we want anyone to have at Thriveworks. The experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened and make this right. Would you consider reaching out to success@thriveworks.com?
They are a horrible company. They took money out of my checking account multiple times without any kind of notice. The customer service sucks and to treat people the way they do is unacceptable. The only thing I can say positive is the counselor I was seeing. She was the best part of thriveworks. Do not go to them they hold on to your debit card and refuse to erase it.
Business response:
Hi Robert, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with our Customer Service sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to success@thriveworks.com?
1st appt was ok. Second appt I had to reschedule and the customer service girl I spoke with said she did in fact reschedule it for me, come to find out she never did. I left work early and drove home just to find out there never was an appt. Then she tried scheduling it for another day without even asking me, knowing they charge the full session fee if you don’t show. Then when I asked to speak with a supervisor over this they refused saying they weren’t allowed to keep me on the line to wait for a supervisor. AND YOU PAY FO... read more
Business response:
Hi Jules- We are sorry to hear about your negative experience with us! It is our goal for every client to have a positive experience every step of the way, but clearly in your case we fell short. Would you be willing to send us a private message or an email at success@thriveworks.com so we can assist? We hope to follow up with you soon!
My fiancé and I sought premarital counseling through thriveworks. When we signed up, we were told about a "membership" which allows us to both contact our counselor individually, etc that we signed up for. We scheduled an appointment, never received a link for our meeting & were charged a $100 fee for a "no show". I emailed the counselor and never heard back. I called in, they stated they would remove the charge, I scheduled with a different provider. 4 weeks later, I still have the fee in my portal. After 2 sessions with th... read more
Business response:
Hi Lauren, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, from initial scheduling to meeting with their clinician. The experience you've described sounds really frustrating and it’s clear that we fell short. We'd like to hear more about what happened and do everything we can to make your situation better. Would you consider reaching out to us via private message or at success@thriveworks.com so we can as... read more
Thieves. Shameful business practices
Business response:
Hi Rick, this is the complete opposite of the experience we want anyone to have at Thriveworks. It's our goal to make sure every client has a positive experience at our practice, and the experience you've described with billing sounds really frustrating. It’s clear that we really fell short. We'd like to hear more about what happened. Would you consider reaching out to success@thriveworks.com?
I like to think of myself as a reasonable person but ultimately I felt extremely ignored when I sought help through here. The process felt very fake and the few sessions I had made it extremely clear to me that they would be no help to me. Specifically, I spoke with someone about being put on medication for something, and specified I did not want to be put on an antidepressant. Despite this, I was ignored and prescribed an antidepressant. The process of cancelling upcoming appointments and dealing with fees I was not notifie... read more
Business response:
Hi Haydin! We’re sorry to see your review. Thriveworks was created by clinicians who saw a need for more accessible, affordable mental health care. We truly care about our clients and work to provide a positive experience from start to finish. That’s why we offer same- or next-day sessions when available, evening and weekend appointments, in-person or video visits, and high-touch customer support. We encourage all clients to leave their feedback, be it positive or negative, so that we can better understand each individual’s ... read more
“Happy healthy lives” That is the promise you get with Thriveworks. What they don’t tell you is that they won’t treat you if you require intense care. Both providers I had seen through Thriveworks told me in 2 sessions or less that I require too much care and that I need to see someone else in another practice. They charge a borderline predatory fee (99$) if you miss an appointment or don’t cancel in their “flexible” cancellation policy of 23.5 hours. If something comes up for you that you can’t make it and you don’t know u... read more
Business response:
Hi Ali- We're really sorry to hear about your experience - ultimately, we defer to our expert clinicians on their best recommendations so you can get an appropriate level of care. We know that payments are an important topic so we work to over-communicate our fees and reiterate them many times during our initial onboarding process (by phone when scheduling, by email immediately after scheduling, in our paperwork that's reviewed with each client during their first session, and the information is featured prominently on our we... read more
They asked for all kinds of info 1st then tell you there is a membership fee, so I declined, then they offered to waive the fee, still i declined , then they charge you anyway. Then you got tot call back and raise hell to get a refund that will take 7-10 days to get back. Never even had a appt. Good Luck if your a fool enough to use them
Business response:
Hi Dave- We're so sorry to read this. We encourage all clients to leave their feedback, be it positive or negative, so that we can better understand each individual’s experience. We want to assure you that we truly care about each of our clients and want them to have a positive experience from start to finish. We're working on improvements across the board, including within the support team as well as the systems we have in place, in order to better achieve that. If there’s anything we can assist you with, please don’t hesit... read more
Frequently asked questions about Thriveworks Counseling
How is Thriveworks Counseling rated?
Thriveworks Counseling has a 5 star rating with 295 reviews.
When is Thriveworks Counseling open?
Thriveworks Counseling is closed now. It will open tomorrow at 9:00 a.m.