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Tigard Animal Hospital
- Tigard, OR
About this business
Location details
15294 SW Royalty Parkway, Tigard, OR, 97224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 2:00 p.m. | |
| Sun | Closed |
Response to their comment: Again, dishonesty abounds. They have not "made multiple attempts to resolve this issue". Don't trust these people. Avoid This Clinic - Negligence, Poor Communication, and Broken Promises Our experience with this clinic was a nightmare. At our first visit, the vet hastily prescribed SSRIs for our dog without a thorough assessment, providing inadequate counseling. The entry dosage was too high based on veterinary guidelines, which we didn't realize until it was too late. After five days on the med... read more
Business response:
Thank you for reaching out. Providing the highest level of care is our primary concern at Tigard Animal Hospital. I am very sorry to hear that you are not satisfied with some aspects of that care. Please note that we have made multiple attempts to resolve your concerns in the past. Should you wish to continue to work towards a resolution, please reach out to the member of our team that has been working with you on this. Thank you.
Truly terrible customer service. I have taken my dogs there for the last couple years and the service has become progressively worse. Constant changeover with staff and doctors have led to grossly incompetent people serving your pet. I called to see if I could get my dog in Due to an injury and let them know that she could not walk and was told that she could not be seen for three weeks. The Doctor Who was at the clinic that day said that she could not fit any patients in at all. They then would have another doctor coming th... read more
Business response:
Thank you for your review. Unfortunately, in order to properly treat emergencies, we are only able to take so many each day. The day you are speaking of, we were beyond capacity and could not take any more emergencies than we already had in the hospital. I am sorry that we had to refer you to an immediate care facility, but that was the best option to have your pet cared for at that time.
If I could give lower than one start I would. I know pet care is difficult to find these days, but do your best to NOT select this place. They have been so short staffed I have had to see a contract doctor, whom did not complete appropriate charting, effecting the prompt medication of my dog. My male German shepherd was neutered at this facility and 5 days post op had to be taken in for emergency sugery as a result of post operative vascular bleeding from an inept surgeon. When doctor Tello was there, they were good, he left... read more
Business response:
We sincerely regret any frustration you may have experienced. Upon review of your case, we have not found fault with our DVM and encourage you to contact our management team to further discuss this matter.
These people need staff. They need to be honest with their people and the public. I hope to see change. I hope they are honest with their new hires on what has gone on inside the clinic. The old staff in 2021 (until beginning of 2023) was so great but something happened. They did covid protocols so well, maybe reopening to the public wasn't the best idea; I don't think they were ready.
Business response:
We appreciate your feedback, Melissa. We apologize for any negative experiences you may have had at Tigard Animal Hospital. We value transparency and are continuously working to improve our staff and services. Thank you for bringing your concerns to our attention.
This company is not truthful about their fees. At Tigard Animal Hospital, I booked an appointment for a cat nail trim that was listed online as $38. When it was time to pay for the service, I was told that in addition to the amount listed online, I must pay a "tech fee" in case 2 people had to do the nail trim. A $38 nail trim turned into a $62-dollar total fee for a 5-minute service, that may or may not have taken two people to do. I am appalled. When I spoke to the clinic manager the next day, she defended the charge by s... read more
Do not use this vet. There was a mixup in getting an RX for my dog over to Walmart RX which meant I wouldn't receive my dogs medication till after he was to be boarded and needed it. The vet refused to fill it themselves and told me I'd just need to hope Walmart got it filled in time. I had to cancel my vacation and lost over $5000 in non refundable reservations and tickets.
they are a mill - move em in move em out - they are expensive and just feel like a big capitalist churning machine and rotating door with vets and under paid office staff. Find someone better.
Business response:
Jen, thank you for addressing your concerns with us. At Tigard Animal Hospital , we aim to provide the best care we can for your pet and we are truly sorry to hear you were unsatisfied with our services. Please call us back at (503) 684-3133 and ask for our manager so that we can best assist you.
Don't ever take your Dog to this Vet. It's all about $$$$ for them, not caring about animals. I took my dog there because he wouldn't eat, they said I could bring him in because it was an emergency ( which has an extra $100 fee)Poor Service, Vet Tech took my information and said she would relay to vet and for me to go home and the Vet would call me later. He called and said he couldn't determine actually what was wrong. Vet never seemed interested in my dogs condition. I came later to pick up my Dog and he said take him hom... read more
Business response:
Roy, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative. We aim to provide you with the information and educational resources to make the most informed decision for your pet. we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service,... read more
Worst experience ever! I spent five consecutive Sat mornings as a walk-in since they could not get Larry, my Yorkie-Shizu in for an appt for FIVE weeks! I have been bringing my fur babies here for 25 years. There are three vets (one in office per day it seems) that seem to work independently without reading each other's notes. Larry was not eating and during the five weeks, was deteriorating. I was given a liquid medication for him that was supposed to last two weeks. I called them after a few days letting them know I was ru... read more
Business response:
Tracy, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
Frequently asked questions about Tigard Animal Hospital
How is Tigard Animal Hospital rated?
Tigard Animal Hospital has a 4 star rating with 1,013 reviews.
When is Tigard Animal Hospital open?
Tigard Animal Hospital is open now. It will close at 6:00 p.m.