Town East Ford Service

LORI.COUPLAND 

on DealerRater

11 months ago

I was less than impressed with my service appointment. I arrived 10 minutes prior to my appointment and I was told that the advisor on my paperwork was not at work that day. A different advisor helped me and advised since it was my first oil change that synthetic would be a good option and it would cost me about $80. I agreed to that charge and he told me I could wait in the waiting area. The advisor then told me it would take approximately one and a half hours for the service and to check back after one and a half hours had... read more

littlelucille8 

on DealerRater

11 months ago

I was not satisfied with the service turn my car in on Monday and still didn’t get to it. I had to rent a car out-of-pocket dispense. 

alchavez_2003 

on DealerRater

11 months ago

Sales team was horrible, once the deal was done they didn’t care about anything else even though there were items that were still pending. Jesus Suarez completely dropped the ball and failed to communicate on the status of the pending items! 

RETSWLLL 

on DealerRater

11 months ago

Everything was great except that when they brought the truck back they left the key in the gas door. I tried multiple times to call and David didn't answer so I had to drive to the dealership to find out where my key was. A simple email would have solved this problem. 

MR.MILLER.RC 

on DealerRater

11 months ago

In the service department there was a CSR that lied to me. I dropped my truck off for recall repairs at 7:15am. The CSR took my information and said it would take several hours. I called around 2pm and the rep said it was not finished yet. 6:10pm I called and the first sales representative did not one to help and said I’m sorry we don’t have your truck but service opens the next day. I asked for a manager and the phone call hung up. A second representative got me a manager and then I had a call from the service manager. She ... read more

CSEANMC 

on DealerRater

11 months ago

Service center is terrible. Despite an appointment it took 5.5 business days for them to even look at the car. When we brought it in we told them we needed it back by a certain date and of course we needed it back before they could even order the necessary parts. Customer service is non-existent as it seemed like I was the one having to chase them down. 

PLHOLTZCLAW 

on DealerRater

11 months ago

Buyer BEWARE! ! - Unethical/Unfair Business Practices at Town East Ford (TEF) by Berkshire-Hathaway. On 7/29/24, I took my 2022 Bronco with 17300 miles to TEF Service for a leaking, driver-side CV Axle Shaft. I explained I had noticed the buildup of grease around the CV Axle Shaft boot over a year ago when I was removing the driver-side fender liner to install an oil debris catch can and noticed grease on the fender liner above the CV Axle Shaft. And, I did not mention my observations the two prior times I had my Bronco in f... read more

rage20212021@gmail.com 

on DealerRater

11 months ago

I was quoted one price for the use of a rental car and had to pay double that amount. The original problem has still not been repaired. My vehicle was in the dealership repair shop for thirty days and is still not fixed. I asked for the price of new tires and was told they would let me know but have still not been told anything. Two parts are on backwater.I asked if they had ordered them and have still not been told anything. And the representative I spoke with at the dealership now ignores my calls and texts. I regret ever ... read more

gomezdav372367 

on DealerRater

a year ago

2 hours for an oil change? I have no words, I also wanted my car detailed but after that I don’t trust it. Also I had an appointment at 8:30 and I was help by someone else almost 10 minutes after arrival