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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Great Service The facility is well maintained and is very comfortable, the people are very friendly, and the service was well done.
Totally Satisfied We went in looking for a used car. We came out with a new car. It is the nicest car we have ever owned. The salesman was really cool. The financing guy was really cool. I hope to get our next automobile from these people.
Service Review I have had several Toyota & Lexus vehicles over the past 10 years and the service at Grand Rapids Toyota Scion has always been great. I believe the best thing about the service is Ben Dekruyter, the service manager that I have come to rely on for outstanding work. I know that Ben will ensure that all of the work that is ordered is completed as promised. He is also on top of what needs to be done to keep my Sienna and RX350 in excellent condition. I find that having someone you can rely on is the single most im... read more
Service Department Is Tops All the service advisors are great guys. They know their stuff, work with you, not against you. Can't say the same thing for all the sales help I've encountered over the years. Al Lukes is the exception in sales.
The great service continues The great service I received continues as I brought my Highlander in for routine maintenance. Nick (my fantastic salesperson months ago) was happy to see me and Ben (service) was very friendly every step of the way. Great place - I am so glad to do business with them because their customer service is CONSISTENTLY good.
Brought in my vehicle for scheduled service I bought a certified used Toyota from a dealership in the Chicago area and brought it here for service...I live in Grand Rapids. The experience there was good, but after bringing my car here for service (08' Sequoia Limited) I wish I could have kept my purchase local. Ben Dekryter (I'm pretty sure I spelled the last name incorrectly) in service did a phenomenal job, which I brought in 2 hours before my service, explaining what was to be done, called me to say what was needed and wh... read more
Great Guest Relations, on a gloomy day ... After thinking I would be able to look at cars while it was raining and not be bothered by a salesperson, out came Larry into the pouring rain. I was pleasantly surprised. I told him what I wanted, what price I wanted to be at per month, and he got me there. I felt Larry and the dealership had the best interest of myself, that was a nice feeling. I appreciate the professionalism of the whole staff and how nice every one was. I would refer this dealership and Larry if you are looking... read more
Great Customer Service!! Toyota does provide great customer service! We made our appt. online which is a quick and easy way to do it. We drove our car there the evening before our appt., and left the key in the envelope with the form to check off what the car needed. We said we needed to pick the car up around noon. Ben (our service agent) knows us well and knows our various cars too!! Our car was ready on time, even with adding one serviced item to the list (which Ben had called us about earlier that morning. So, in short, ... read more
New Avalon Hybrid Online Purchase After an attempt to purchase an Avalon at a dealership failed, I tried the internet. I looked at many Toyota dealers online, some advertising internet prices and some not. I focused on Toyota of Grand Rapids and requested an online quote. I received a call from Kendra and although she didn't match the discount at an Indianapolis dealer it was close enough considering the Indy car wasn't a hybrid and I didn't have to travel the extra 4 hours to get the car. I orderd the car over the phone wit... read more
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,765 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is closed now. It will open at 9:00 a.m.