This profile has been claimed by the business owner or representative.
Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
review! Recent service I was very pleased with the service quality performed by Chris HAMMOND. Great service done by a great customer oriented person and an exceptional professional. It will be nice to hire more persons like him. Cori Craciunescu L3 Manager -NN Autocam
Business response:
Thank you for the great feedback, Cori! We're so glad that Chris was so helpful and accommodating, and made you feel so confident throughout your service experience. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Buying our new car Tony Nguyen was our new car salesman. He went above & beyond helping us out. Explained everything about the vehicle we bought, 2016 Toyota Avalon. I would recommend anyone buying a new vehicle to see Tony Nguyen.
Business response:
Thanks M. Hackworth! We're so glad to hear that Tony was so helpful and attentive, and made sure you were well informed and accommodated throughout the process of purchasing your new Avalon. We appreciate your recommendation and hope you're enjoying your new car! Regards, Toyota of Grand Rapids
First visit to Toyota of Grand Rapids Our new car salesman, Tony Nguyen was very through. He went above & beyond on everything that we wanted. Explained everything on the 2016 Toyota Avalon we bought.
Business response:
Thank you for your time and feedback. We are delighted to hear that Tony was able to work with you to get exactly what you wanted! Congratulations on your new 2016 Toyota Avalon! Regards, Toyota of Grand Rapids
Great dealership & service Ben DeKruyter is an awesome service advisor, along with the rest of the service advisors at Toyota of Grand Rapids. I have never had a bad experience with an advisor or with any maintenance or repair. The only room for improvement would be that they have moved their service scheduling to a call center and there is a long wait time to get through to schedule your service now. I will be using their online app from now on, which is what I think they are wanting us to do now.
Business response:
Thank you for taking the time to share your experience. We are pleased to know that Ben and the rest of our service team have taken such great care of you. Our aim is to give every guest the highest level of customer service and quality. Regards, Toyota of Grand Rapids
Great customer service Ben Dekruyter was very nice to work with. The work was done quickly. Ben is very personable. Every time we deal with him is a positive experience. He is a gem!
Business response:
Thank you for your kind review. We are delighted to hear that Ben completed your vehicle service was quickly, as promised! We look forward to seeing you again when your car is ready for its next service. Regards, Toyota of Grand Rapids
Ron Jones Ron Jones is professional and listened to my issue and took the time to find out more information. Thank you, for that. I am a satisfied customer.
Business response:
Thank you for sharing your positive experience with Ron Jones! We look forward to seeing you the next time your car needs service. Regards, Toyota of Grand Rapids
Emmy Granderson was great! I bought a used car and Emmy Granderson was a great person to work with. She had great communication skills and a great sense of humor. She went out of her way to make sure we were taken care of in every area of the sale, and I enjoyed the time we spent there while purchasing the car. My elderly mother was there with me and she made sure that my mother was well taken care of too, which meant a lot to me. I will happily recommend this dealership to anyone I know interested in buying a new or used ca... read more
Business response:
Hello Diane, thank you so much for the kind words. Customer satisfaction is our top priority and we are all thrilled whenever we receive positive feedback from customers. Emmy will be pleased to know that you thought highly enough of insert her performance to mention them in your stellar review! If there is anything else we can do for you please be sure to let us know! Sincerely, Toyota of Grand Rapids
Loving My New RAV4 While I have driven Camrys for many years, this was the first time I was purchasing a new car by myself. Tara Helmer listened carefully to my list of what I wanted in a car. She showed me a number of options in both new and used vehicles. She knew the details and the pros and cons of every car she showed me. I never felt rushed or pushed into buying a particular car. All the transaction details and vehicle prep details were promptly handled. At delivery she reviewed with me all the features of the car and ... read more
Business response:
We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Tara took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future. Sincerely, Toyota of Grand Rapids
Happy customer Bruce Diamond was very courteous and help full. He analyzed the problem and explained it very clearly. I was very happy with everything on this visit.
Business response:
Thank you for your very kind review. We are pleased to hear that your vehicle service experience with Bruce Diamond was so positive. We look forward to seeing you again when it is time for your next service. Sincerely, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is closed now. It will open at 9:00 a.m.