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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Angie M. I recently bought out my lease. Emmy Granderson really made the process about as easy as it could have been! Thank you Emmy
Business response:
Angie, thank you for the great review and taking time to let us know that Emmmy did such a great job!! We look forward to seeing you again on your next visit! Regards, Toyota of Grand Rapids.
Review on service We had a 120,000 service done last Friday October 28th. We were lucky Ben Dekruyter was able to fit us in. He has always been very courteous and was making sure we get great service. Thank you!
Business response:
Mary, thank you for taking the time to provide feedback to us! We are pleased to hear about your experience here with Ben! We look forward to seeing you again on your next visit! Regards, Toyota of Grand Rapids.
2nd time around. This is my 2nd leasing experience with Toyota of GR, specifically with Nick Snyder. He listened to my need and wants, and did an awesome job of hooking me up with what I was looking for without the common pressure you see at dealerships. We were turning in 2 leases and looking to lease 2 new vehicles. He was very much aware of how much I wanted my monthly payment to be, in addition to the models and trim levels we wanted for my car and my wife's car. He was able to come in under my max budget, always being v... read more
Business response:
Joel, thank you for the awesome review about Nick! We are always happy to see such great feedback from customers and appreciate you taking the time to give us this feedback. We look forward to seeing you again on your next visit! Regards, Toyota of Grand Rapids.
Thank you Joe Van xxxx My last visit to Toyota of Grand Rapids, I had a conversation with Joe about a problem with my back bumper. Joe took the time to investigate and handle my concerns. I believe Joe went over & above what is expected of him to satisfy this customer. Thanks so much Joe !!!!
Business response:
Robert, thank you for your feedback regarding your service experience here with Joe! We are glad to hear that Joe went above and beyond expectations to ensure that you were satisfied with the resolution! We look forward to seeing you again on your next visit! Regards, Toyota of Grand Rapids.
Vern Hall, Toyota Grand Rapids performed my 25K Quick and efficient handling of 25K mile check-up on my 2013 Rav4. Answered list of questions about my extended warranty calming my concerns about required maintenance.
Business response:
Thanks Byrne! We're pleased to hear that your service experience was so quick and efficient, and that all of your questions and concerns were addressed. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
Excellent service, as always! I have gotten my cars serviced at Toyota of Grand Rapids since 1995. Service has always been above and beyond my expectations! Bruce Diamond is the main reason for this. He goes out of his way to give good service to me and all his customers. I am grateful. Bruce Diamond, you are awesome!!
Business response:
Thanks for the great feedback, Judith! We're happy to hear that you continue to have such pleasant and accommodating service experiences with us, and that Bruce has made sure that your cars stay in great shape. We appreciate your business over the years and look forward to seeing you again on your next service visit! Regards, Toyota of Grand Rapids
Great Service Recently moved to area and was extremely pleased with the service I received. Ron Jones was pleasant, knowledgeable and very friendly I am very happy that I picked Toyota of Grand Rapids to service my car.
Business response:
Thanks for the 5-star rating, Pat! We're happy to hear that Ron made your first experience with us so pleasant, and that he extended nothing short of excellent customer care to you. We appreciate your business and look forward to working with you again in the future! Regards, Toyota of Grand Rapids
Truck service . Served by Ron Jones Service time of day was good. Was greeted upon arrival. Service was completed in good time. Check out was done quickly. I am very satisfied with the overall experience.
Business response:
Thanks for the 5-star rating, Harold! We're pleased to hear that you had a pleasant and accommodating service experience, and that you got your car back quickly. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
"Great Service!" Sean Bier-Hobbs (Assistant Service Manager) of Toyota Grand Rapids did an "excellent" job taking care of my first service (1800 miles), getting ready for winter. It was fast than we thought (car is ready......)! As a new customer, he explained to my husband and I about our car what we need to do next. We are very satisfied for the service that he provided. Toyota Grand Rapids is great! we are blessed. Thank you Sean &Toyota of Grand Rapids!
Business response:
Thanks Sofia! We're happy to hear that Sean was so helpful and accommodating, and made sure that you had a quick, convenient service experience. It's wonderful to know that he made sure you were well informed, and that you felt confident in the service that was provided! We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,760 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is closed now. It will open tomorrow at 9:00 a.m.