This profile has been claimed by the business owner or representative.
Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Excellent Service Ron Jones did an excellent job with our first maintenance service on our new Prius. He got me right in, modified the service plan to include an oil change, and got it all done in less than an hour.
Business response:
Thanks for the feedback, Carl! We're pleased to hear that Ron was so helpful and attentive, and made your first service experience on your Prius so pleasant. We appreciate your business and look forward to seeing you again on your next service visit! Regards, Toyota of Grand Rapids
Simply awesome Sean Bier-Hobbs wrote me up and saw me through every step of the way. This is a fabulous dealership. Spotless, lively, professional and dedicated to excellence. Sean fits each of those adjectives too.
Business response:
Thanks for the 5-star rating, Joe! We're happy to hear that Sean was so helpful and attentive, and made sure you had a great experience. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
Review for Ben Dekruyter Ben was not initially available when I came in with my TC for service last Fri. One of the other service tech's Shawn, was quick to get my information so I was not inconvenienced. He did advise me when my vehicle was ready, Ben would give me the summary regarding the condition of my car. Ben (and the service team in general)always make me feel like a friend, not just a customer. We shared some personal pleasantries initially and then got down to the mechanics. We talked about some cosmetic concerns I... read more
Business response:
Thanks for the great feedback, Sandra! We're so happy to hear Ben continues to make you feel so welcomed and at ease, and that he works with you to make sure your car stays in great shape. It's wonderful to know that he has made you feel so confident in the services we provide, and we appreciate your business! We look forward to working with you again in the future. Regards, Toyota of Grand Rapids
Great Service on my 2012 Prius Our Service Advisor, Brad Demott, did a great job with my 100,000 mile service.
Business response:
Thanks for the 5-star rating, John! We're glad to hear that Brad was so helpful and attentive, and made sure your vehicle's service was thorough and efficient. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Great job Last time I have gone there for repair service, Vern hall assisted me, perfect job
Business response:
Thanks for the 5-star rating, Chandra! We're happy to hear that you had such a great experience with Vern, and that he made sure you were well accommodated. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Seecice Vern Hall was most helpful in scheduling appointment at my convenience. He also pointed out other service considerations based on Toyota recommended schedules. He has done this in the past and it has paid off in avoidance of mechanical breakdowns
Ron Jones is awesome Ron Jones is the man to go to for repairs. Honest and extremely helpful every step of the way
Business response:
Thanks for the 5-star rating, CarloD! It's wonderful to know that Ron was so helpful and attentive, and made sure your vehicle was well taken care of. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Service completed Sean Bier-Hobbs and Rob Blanchard completed all necessary service and recall issues required. All was completed in the time promised. Awesome gentlemen! Thanks bunches, Regina
Business response:
Thanks Regina! We're happy to hear that Sean and Rob were able to make your service experience so pleasant, and got your car back to you quickly and efficiently. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Great service I bought my Toyota Camry 2 years ago. The entire staff has been amazing. For my last service, Ben DeKruyter did a great job. I have enjoyed driving my Camry, and I will continue to use the service department at the dealership, because of the great customer service, ease of scheduling and quality work.
Business response:
Thanks for the great feedback! We're happy to hear that you had such a pleasant experience with Ben, and that he made sure that you continue to be well accommodated each time you come in. We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,883 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.