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Toyota of Grand Rapids
- Car Dealers
- Grand Rapids, MI
About this business
At Toyota of Grand Rapids, Toyota dealership in the Grand Rapids, MI area, we treat the needs of each individual customer with utmost concern and deliver our undivided attention. Our dealership has been in the family for more than 25 years, and we enjoy continually providing the community with quality service and reliability. We hope to exceed your expectations every time you visit by staying true to our "Simply Different" motto. We offer a vast selection of new in-demand models at Toyota of Grand Rapids, and our goal is t... read more
Location details
2555 28th St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Service Dept. - Go see Ben Dekruyter If you have the need for service on your vehicle go see Ben Dekruyter in the Service Dept. Ben is without question the best service partner I've ever worked with. He is resourceful and always works with you to find the best solution. I recommend him to everyone.
Business response:
Thanks for the 5-star rating! We're happy to hear that you were so well accommodated, and that Ben made you feel welcomed and at ease throughout the service process. We appreciate your recommendation and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Ben Dekruyter is a trusted Service Advisor. Ben Dekruyter has been my Service Advisor since 2009. Over the years I have gained much respect and trust for Ben when he advises me on what service is required for my 2006 Sienna. He is sensitive to my pocketbook limitations and not pushy when I decline a recommended service. Ben is a valuable asset to Toyota. Keep up the good work Ben.
Business response:
Thanks Lloyd! We're happy to hear that you have had such pleasant experiences with Ben, and that he has kept your vehicle in such great shape over the years. We appreciate your business and look forward to working with you again in the future. Regards, Toyota of Grand Rapids
Thank you Thanks to Mike Liggins at Toyota of Grand Rapids for doing everything he could to assist us in purchasing the certified vehicle we had spotted on their website. He even took care of a few details we requested. He got us the vehicle the same day we stopped in for the test drive, so we didn't have to come back at a later date to pick it up.
Business response:
Thanks for the feedback! We're glad to hear that Mike was so helpful and attentive, and made your car buying experience quick and efficient. We appreciate your business and hope you're enjoying your new car! Regards, Toyota of Grand Rapids
I live in fear. TOO GOOD TO BE TRUE.... How long can it last Chad Dekkinga, Brad Demott, and Robert Hinbern??? Service oriented people who treat you and your Prius like you're special. A car that runs like a dream. Gas mileage that is wonderful [I feel like I've been cheated if I get less than 50 miles to the gallon but almost NEVER get less than 45 which isn't bad : ). But then my dad said I was an overachiever and so I expect more from my car AND my vehicle support.] This is my third visit (my car gets a lot of in and out-... read more
Business response:
Thanks for the wonderful feedback, ljw! We're happy to hear that you continue to have such pleasant service experiences, and that Chad, Brad, and Robert make you feel well accommodated and at ease with the service that they extend to you. It's wonderful to know that you're enjoying your car, and we appreciate the opportunity to keep it in great shape for you! We look forward to working with you again in the future. Regards, Toyota of Grand Rapids
Toyota Corolla I have a Toyota Corolla for 10 years which I purchased from this Dealer, I have been more than pleased with the service that I received and the satisfaction to say that I had never had any problems with my car. I am a single mother of three little boys and I was afraid to have a car that would create lots of challenges for me, especially on winter time. I have never been so satisfied with the quality of my car and the service they I received from Toyota and their representative. Thank you!
Business response:
Thanks Rosemary! We're happy to hear that you have had such excellent experiences with us over years, and that you have been well accommodated both by our sales staff and by the service team. It's wonderful to know that you have enjoyed your car so much, and that we are able to keep it in great shape for you! We appreciate your business and look forward to seeing you again on your next service visit. Regards, Toyota of Grand Rapids
Very Happy With Al Luke And Toyota Of Grand Rapids This was my first experience purchasing a Toyota from Al Luke. He's extremely professional and makes buying a car a pleasure. It's very evident that his concern is complete customer satisfaction. Toyota is a great car to begin with, and working with Al was like working with a trusted friend. When our other car needs replacing, Al's phone will be ringing.
Business response:
Thanks James and Bette! We're glad to hear that Al was so helpful and attentive, and that he was so focused on making sure that you had a pleasant, accommodating, experience. We appreciate your business and hope to work with you again in the future! Regards, Toyota of Grand Rapids
Vehicle Service Vern Hall took care of our service needs. Very professional and made us feel appreciated and not just a number. Thank you. That's why we make the drive to this dealer.
Business response:
Thanks for the 5-star rating, E & B Hude! We're glad to hear that Vern was so helpful and attentive, and made you feel well accommodated. We appreciate your business and look forward to seeing you on your next service visit. Regards, Toyota of Grand Rapids
Service Review Cris Hammond performed excellent service on the maintenance for the Toyota.
Business response:
Thanks for the 5-star rating! We're glad to hear that you had such a great experience with Cris, and that your car was well taken care of. We appreciate your business and hope to work with you again in the future. Regards, Toyota of Grand Rapids
Service Review Ben is always very attentive and makes sure every detail is taken care of when servicing my car. He thoroughly explains any needed work before I authorize it, and then goes over the work with me when I pick up my car. He's always very friendly and professional.
Business response:
Thanks for the 5-star rating, Diane! It's wonderful to know that Ben continues to make you feel well accommodated, and keeps your car in great shape. We're glad you're always well informed on your vehicle's service needs, and that you feel so confident in the work that we perform on your vehicle. We appreciate your business and look forward to working with you again in the future! Regards, Toyota of Grand Rapids
Frequently asked questions about Toyota of Grand Rapids
How is Toyota of Grand Rapids rated?
Toyota of Grand Rapids has a 4.9 star rating with 6,767 reviews.
When is Toyota of Grand Rapids open?
Toyota of Grand Rapids is open now. It will close at 8:00 p.m.