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Toyota of North Charlotte Service Department

4.8

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Location details

13429 Statesville Rd, Huntersville, NC, 28078, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 8:00 p.m.
Tue6:00 a.m. to 8:00 p.m.
Wed6:00 a.m. to 8:00 p.m.
Thu6:00 a.m. to 8:00 p.m.
Fri6:00 a.m. to 8:00 p.m.
Sat6:00 a.m. to 7:00 p.m.
Sun7:00 a.m. to 5:00 p.m.
4.81,521 reviews
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wfree9255's profile image
wfree9255 
2 months ago

Caleb,in service, did a fine job. I have had a bad experience with the sales side of the transaction when I purchased the used lexus. It took a lot of my time to finally resolve the title and licensing issues with the State of NC. It was eventually resolved, but only because of much effort on my part. 

Jamie K.'s profile image
Jamie K. 
4 months ago

This review is not for the dealership, but specifically for service manager, Brandon R. Chestnutt. He unfortunately had to help me through a technical issue that was related to my car's splash shield and fender liner installments. Brandon was very professional, well-spoken, communicative and helpful. Previously, I never selected a specific advisor for my appointment visits. However, I will be scheduling future appointments with him given my positive experience, especially considering how anxiety-inducing car issues can becom... read more

glittlenc's profile image
glittlenc 
a year ago

I drive to this dealership because of the service provider Lou. He is a total professional and dedicated to customer satisfaction. Promote immediately. 

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xthao21 
3 years ago

My wife and I bring our vehicles to this Service Consultant, Connor McCullough many times over and over again. Before hand, I’ve brought my wife’s vehicle in and bought new tires from Connor. A couple weeks later we noticed that the TPMS light was on. I brought it back to him and he advised it would be 300 bucks with installation. I confirmed to him to just go ahead and replace the faulty TMPS sensor. About 30 minutes after, he came out and gave me a bill. I looked at the bill and it said payment due of 0.00. This man, Conno... read more

Rod's profile image
Rod 
5 years ago

Great job Randy Elisea! I've been a loyal Toyota customer since the eighties. It started back in California when my parents owned a Toyota Crown sedan as our family car and to date I never owned any car except Toyota. I am very particular when it comes to choosing the right dealership to buy and service my Toyotas. Unfortunately there a very few Toyota dealerships out there that truly provide and demonstrate genuine Toyota Customer Service. Last week and this Tuesday, Randy Elisea demonstrated that Toyota Customer Service fr... read more

vinschaub11's profile image
vinschaub11 
5 years ago

Top notch customer service provided by Connor and service staff. Thank you so much. Great Service Dept. Highly recommend Toyota of North Charlotte service team 

Phillip Ball's profile image
Phillip Ball 
5 years ago

Cassandra Fernandez Cassandra Fernandez was friendly and professional, she was able to work me in without an appointment and get me in and out within an hour 

H McClain's profile image
H McClain 
5 years ago

So far, so great! Michelle Turk will treat you right at the Toyota of North Charlotte service department! See her next time your Toyota needs some service work. Schedule now! 

jorja's profile image
jorja 
5 years ago

Friendly and knowledgable staff that is always willing to help... they get the job done!I have purchased six toyotas in the last 4 years. 

Frequently asked questions about Toyota of North Charlotte Service Department

How is Toyota of North Charlotte Service Department rated?

Toyota of North Charlotte Service Department has a 4.8 star rating with 1,521 reviews. 

When is Toyota of North Charlotte Service Department open?

Toyota of North Charlotte Service Department is open now. It will close at 8:00 p.m.