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Toyota of North Charlotte Service Department

4.8

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Location details

13429 Statesville Rd, Huntersville, NC, 28078, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 8:00 p.m.
Tue6:00 a.m. to 8:00 p.m.
Wed6:00 a.m. to 8:00 p.m.
Thu6:00 a.m. to 8:00 p.m.
Fri6:00 a.m. to 8:00 p.m.
Sat6:00 a.m. to 7:00 p.m.
Sun7:00 a.m. to 5:00 p.m.
4.81,532 reviews
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4gdwheels 
9 years ago

Lexus oil change. Russel Martin handled the maintenance of my Lexus, professionally, promptly and according my requests. (For senior management: Glad that you are promoting honesty, quality service and fair price throughout your organization. A few years back that was not always the case and that cost your organization the maintenance service on two Toyota's and one new car sale. 

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IAUTRY 
9 years ago

Awesome Service!!!!! Will Gaddy is the reason I have continued to bring my car BACK to Toyota of North Charlotte for seven years! Will is an amazing person. He is honest, fair and consistent. Will makes sure I have the scheduled maintenance and always ask if I have questions or concerns about my 2009 Camry. Will meets me when I arrive and goes over w/me the services that will be provided. He makes sure Nothing is done without my consent. Thank you, Will for all you do for me and so many others!!! Ingrid Autry 

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Rochelle 1525 
10 years ago

It over exceeded my expectations! Paul was very helpful, professional, and efficient. The showroom had been remodeled and was lovely. Really enjoyed the coffee and sandwich bar. This was a great idea. 

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J Truck 
10 years ago

Very professional in handling service of my Tundra truck. Eric Olsen handled my service on 4/7/16. From the time I arrived until finished, he continued to communicate with me. We determined that my service was going to take all day, so, he secured a loaner car for me. He explained everything that needed to be done & gave me his recommendations, including new tires & something that was covered under warranty. I will ask for Eric Olsen again in the future when I need my truck serviced. 

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Jackson33 
10 years ago

Recent service visit Eric Olsen is the best service tech I've ever dealt with. He is always fair, always clear about what has to be done and then about what will eventually need to be done. I appreciate the forward-looking approach. He has taken care of our two Toyotas and we'll continue to visit him for all services and/or repairs. 

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Shermanesque 
10 years ago

Eric Olsen is Great! I've had my 2006 Avalon serviced here for the last 10 years. I recommend them highly ... and that goes especially for Eric Olsen who always takes good care of me! Thanks, Eric. 

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jj57010 
10 years ago

BEST PLACE To buy and SERVICE your CAR By far the BEST PLACE To buy and SERVICE your CAR!! THE service is awesome, Will Gaddy and his leadership team make it look easy by providing HANDS DOWN THE BEST EXPERIENCE!! I Wont go anywhere else to buy or service my vehicles!! Trustworthy people that you normally wouldn't find at you local service center or dealership!! 

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rss 
10 years ago

Outstanding service department. I have been taking my 2003 Avalon to this dealership since it opened. Over the years, Eric Olsen and Will Gaddy have earned my total confidence. They are competent, efficient, and, above all, have the integrity you wish all auto service folks had. I even started bringing a second car, an Acura(!), to this dealership for service rather taking it to a Honda dealership (after I became concerned about their level of honesty and competence). Recommend Toyota of North Charlotte highly. 

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01Viper! 
10 years ago

Leadership Excellence! Will Gaddy is responsible and responsive. Although he's not my primary service specialist, he's always available. In addition, Will has not let me nor anyone that I've referred to him down. When I need for my Prius or 4-Runner to be looked at, he has been there to help as a coach on the next steps in service. Because of him, we've not taken our vehicles outside of this dealership for maintenance. That says a lot considering that the competition praises about their own promotions. Forever Toyota of Nort... read more

Frequently asked questions about Toyota of North Charlotte Service Department

How is Toyota of North Charlotte Service Department rated?

Toyota of North Charlotte Service Department has a 4.8 star rating with 1,532 reviews. 

When is Toyota of North Charlotte Service Department open?

Toyota of North Charlotte Service Department is closed now. It will open at 6:00 a.m.