This profile has been claimed by the business owner or representative.
Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I had a 10am appointment for the 70K mile service. I arrived at 9:50, checked in and was told it would cost around $600. At 11:55 I asked how much longer it would take. At 12:12 I was told "We are making progress but the shop has been a bit on a delay this morning. I will get with my managers to provide a few extra discounts to help out on pricing due to the extended wait time." At 12:24 I asked how much longer I should expect to wait. At 12:26 I was told, "The technician should have the vehicle completed by 1:30PM. I did ge... read more
I still am waiting for someone to tell me what's wrong with my vehicle.
I came in with a battery issue and was charged over $1,000 for unrelated services I didn't ask for or need. The battery wasn't even checked until I complained. I was misled by the advisor and felt taken advantage of. I've filed a formal complaint with Toyota Corporate and am awaiting resolution.
Charge a 3% service charge to pay with a credit card.
Not very satisfy with over experiences. - Did not tell us there is only one fob key until after we signed all the paperwork to purchase the car. - We were told the maintenance package was complimentary with no cost associate with it. When we finally received the electronic copy of the purchase agreement (after multiple requests 2 weeks after purchasing the car), we saw the charged for $1200 maintenance package. If you going to charge us that why not give us credit so we can buy a fob key from the dealership. - Text and email... read more
I was there today for oil change and and asked the guy to top off the coolant cuz it was low , he said no worries we are gonna take care of it , it was a lie as I found out when I got home that they didn't top it off . I had no problem to pay for a top off just tell me that , but he said it's part of the service so I was like thank u , but . apart from this , Dylan is very rude and uncooperative , He was pushy and dismissive trying to sell me services I didn't ask for, and ignoring what I actually needed , He disregarded my ... read more
It was okay, but the mechanic tried to upsell me on front and back brakes with rotors when I didn't need them. It was not honest and it rubbed me the wrong way.
Oil change and tire rotation took 1.5 hours even when using a scheduled time slot. Techs here always find a way to leave grease or dirt on the seats or doors.
We got phone calls from the dealership from 3 different people even though I didn't give them my phone number. When I looked on their website for employees, none of those 3 were on there as employees. When I contacted the dealership, they wouldn't tell me if those were their employees. Then, when I emailed them about the car I was interested in, they wouldn't tell me if they had it or not. They offered to help me find a car, but I just wanted to find out about that car. I wish they would have given me the information that I ... read more
Business response:
Thank you for sharing your experience with us. We understand how important clear communication is in the car-buying process, and we appreciate your feedback regarding the phone calls and your inquiries about the vehicle. Our team is here to assist you, and we strive to provide accurate and timely information. We recognize that your time is valuable, and we are committed to improving our communication practices. To discuss your experience further, please reach out to Maria Arenas at marenas@vtaig.com. Your satisfaction is imp... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.