This profile has been claimed by the business owner or representative.
Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
No car wash, long payment que on end of Saturday, had to wait until 5:30 on the evening.
Business response:
Thank you for sharing your feedback with us. We understand that your experience did not meet your expectations, particularly regarding the car wash and the wait time during your visit. We strive to provide a seamless experience for all our customers, and we appreciate your insights as they help us improve our service. To discuss your concerns further, please reach out to Maria Arenas at marenas@vtaig.com. We value your input and look forward to the opportunity to assist you.
No work was done on my car because they refused to give me a rental... so I urge everyone Just save yourself the hassle and goto Patt Lobs in Mckinney, I came here trying to buy my camryse 25' ChrisT. Was rude and unprofessional, now when I come to get service they sent me away once to schedule a later appointment, so I come back to the service center and John the manager refused to give me a rental, for the 2 day service with my car under warranty brand new. I'm going back where I'm celebrated not tolerated, Patt Lobbs even... read more
Business response:
Sydney, we appreciate you taking the time to share your experience with us. It's clear that your visit did not meet your expectations, and we sincerely regret that you feel we were unable to provide the level of service you deserve. Our goal is to ensure all customers feel valued and supported, and we recognize that there is always room for improvement. We would like the opportunity to address your concerns directly. Please reach out to Maria Arenas at marenas@vtaig.com so we can discuss your experience further and work towa... read more
Very unethical. Brandon Philip, the service representative held my car for a month and a half to continue requesting supplemental payments from Allstate even after my car was ready.
Business response:
Thank you for sharing your concerns with us. We understand that having your vehicle held for an extended period can be frustrating, and we appreciate your patience during this time. Our goal is to provide our customers with a seamless and efficient service experience, and we are committed to addressing any issues that arise. To better assist you, we invite you to reach out to us directly. Please contact Maria Arenas at marenas@vtaig.com, and we will work to resolve your concerns promptly. Thank you for bringing this to our a... read more
I was greeted by used sales manager and quickly he told one his employees to hurry up and get some money down for a car. Very rushed situation and unprofessional.
Business response:
Thank you for sharing your experience. We strive to create a welcoming and professional environment for all our customers, and we regret that you feel your visit did not reflect this commitment. We appreciate your feedback regarding the urgency you felt during your interaction. To address your concerns further, we invite you to reach out to Maria Arenas at marenas@vtaig.com. Your satisfaction is important to us, and we would like to work towards a resolution.
Waited an hour and still no service was provided. They kept changing the wait time.
Business response:
Thank you for sharing your experience with us. We understand how important timely service is and we sincerely regret that your wait time did not meet your expectations. Our team is dedicated to providing excellent service, and we appreciate your feedback as it helps us improve. Please reach out to Maria Arenas at marenas@vtaig.com so we can address your concerns and ensure a better experience in the future. Thank you for your understanding.
Had to wait 7hrs as they sprayed the car with ZAKTEK. We had the wipers replaced & asked them to fill the washer fluid. We would pay!! They said they would top off and NEVER DID!! We had new tires!! We told them to wait on the tire recall. They did last time we came in. All of a sudden they REFUSED!! They changed out our tires!! WTH!! We replaced our tires before we knew about the recall & bought new tires. They were JERKS! Couldn't wait for us to need new tires. STAY AWAY FROM TOYOTA OF RICHARDSON!!
Business response:
Thank you for sharing your experience with us. We appreciate your feedback and want to assure you that your concerns are important to us. We understand that the wait time and the service issues you encountered were frustrating, and we regret that you feel our team did not meet your expectations during your visit. We take customer feedback seriously, and we are committed to improving our service. Please reach out to Maria Arenas at marenas@vtaig.com so we can discuss your experience in more detail and find a resolution. Thank... read more
Service adviser Patrick good and effectively transparent Unhappy with select policies especially regards your battery sales. You sold me a now failing battery but you won't replace in satisfactory fashion.
Long wait at the dealership for an oil change. 2.5 hours is just too long
Always have great personal service. Performed in timely manner.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.