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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They did not even take the nails out of my two back tires, while doing the tire rotation (which was paid for) . The quotes for four new tires are ridiculously priced. I got the tires elsewhere much cheaper. If you wan to get ripped off please go to toyota of Richardson.
Business response:
We regret to hear that you are not satisfied with your experience and appreciate your feedback. For further assistance in addressing your concerns, please reach out to Maria Arenas at marenas@vtaig.com. We value your input and would like the opportunity to make things right.
Total miss communication. Even after email confirmation of appointment with costing and details, it was changed after checked in
Business response:
We appreciate your feedback and understand how frustrating miscommunication can be. We would like the opportunity to address your concerns and ensure a better experience moving forward. Please reach out to Maria Arenas at marenas@vtaig.com so we can further assist you.
They messed up the mileage on my CARFAX report, my car have only 37,000 and they add an extra 40,000. Now it shows 77,000. Tried to have them fix it and just get the run around. Called a few times, said they would have a manager call me, never happened. I wish I would have gone a different place
Business response:
We sincerely apologize for the inconvenience you experienced with the mileage error on your CARFAX report. It is unacceptable that you have not received the assistance you need despite multiple attempts to reach out. Please contact Maria Arenas at marenas@vtaig.com for immediate support in resolving this issue.
I would really love to walk around the world without water or food than go to this place
Business response:
We understand your frustration and sincerely apologize for your experience. Your feedback is important to us, and we would like to address your concerns. Please reach out to Maria Arenas at marenas@vtaig.com for further assistance.
They don't honor Toyota prepaid maintenance
Business response:
We appreciate your feedback regarding the Toyota prepaid maintenance. We strive to honor all maintenance agreements and are sorry to hear about your experience. Please reach out to Maria Arenas at marenas@vtaig.com for further assistance.
I was given transportation to a restaurant to wait for my car to have recall repairs. When it was time to pick me up the drivers apparently couldn't find the restaurant. I received several messages that the car was on the way, but no one came. The last one said he was at the door and when I told him he had the wrong restaurant because no one was at the door. He hung up. I had repeated the name and spelled it several times. The last time I talked to the service advisor he said they couldn't do anything else. I asked for his m... read more
Business response:
We sincerely apologize for the inconvenience you experienced with the transportation and communication during your recall repairs. This is certainly not the level of service we strive to provide. Please contact Maria Arenas at marenas@vtaig.com so we can address your concerns directly and ensure that this issue is resolved to your satisfaction. We appreciate your feedback and are committed to improving your experience.
The pricing i was qouated first did not match what i finally paid
Business response:
Thank you for your feedback. We apologize for the discrepancy between the initial quote and the final price. We understand how important transparency is, and we'd like to resolve this matter for you. Please reach out to Maria Arenas at marenas@vtaig.com, and she will be happy to assist you further. We appreciate your understanding and look forward to addressing your concerns.
Worst customer service. Spend your money elsewhere and save yourself the hassle had to return 5 to 6 times for the same issue and still waiting on someone in upper management to return my calls after the service manager johnny made me fell as if i was making things up or in the wrong when their the ones that messed up on a repair i spent big $ on and refuse to make things right after missing so many hours of work. Take your money to another Toyota dealership or mechanic
Business response:
We're sorry to hear about your experience and understand how frustrating this situation must be. Your concerns are important to us, and we want to ensure they are properly addressed. Please reach out to Maria Arenas at marenas@vtaig.com so we can work toward finding a resolution.
I've been coming here for seven years and I've never given anything less than a five star review. I'm sorry to give this review because I think the people there are overall hard-working and care. The service tech that I had was the worst tech I've ever had. Disinterested, not friendly, seemed bored. Besides what I came in for I had two items that I was concerned about with my car and I asked the Tech to have them checked. The tech didn't write anything down on my paperwork and just told me they would be checked. I didn't fee... read more
Business response:
Thank you for your honest feedback and for being a loyal customer for the past seven years. We truly appreciate your continued trust in us, which makes it all the more concerning to hear about your recent experience. Providing attentive, transparent, and friendly service is a priority for us, and we regret that you did not receive the level of care and professionalism you have come to expect. It is disappointing to hear that the service technician did not engage with you, fully explain the charges, or properly document your ... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open at 7:00 a.m.