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Trajector Medical
- Veterans Organizations
- Gainesville, FL
About this business
Location details
5950 NW 1st Pl Suite 200, Gainesville, FL, 32607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Theyre asking for the same thing all the time,I sent them everything I got
Business response:
Hello, *********. Thank you for reaching out. We understand your frustration; however, it is critical that we have final decisions for all of the conditions we have provided medical evidence for. Often times if a specific disability is not listed in the decision letter(s), the VA may have previously sent you a letter pertaining to that condition. The requested update is needed at this time. You may need to call the ** directly to see what happened to it since you did not receive a decision letter for it. Please give us a cal... read more
Impossible to get in touch with them even if you need to pay them. I make them call me back every single time.
Business response:
Hi *****, Im sorry to hear that your experience with us hasnt met your expectations. Please accept our sincerest apologies for any communication issues that may have prevented your concerns about your invoice from being fully addressed. To help resolve this matter quickly, *** sent you a link to make payments at your convenience via SMS. If you encounter any difficulties with the link or have additional concerns, please dont hesitate to let us know. For faster assistance, you can also reach us through the chat feature in you... read more
Ive read the past complaints and I do agree with the complaints that Trajector only assist with the application to the VA. They do not do the foot work or give you the correct wording to submit evidence. I had tremendous difficulty with my medical issues and submitting them into the VA portal. I had to make calls, pay fees for my records, contact my old military unit vets for proofI even had to go to another vet who was successful on his own on the wording on a letter I had to submit to the VA. Trajector did help with the ap... read more
Business response:
Hi *****, Im sorry to hear that youve been dissatisfied with your experience. Please accept our sincere apologies for any perceived communication issues during the time your claims were being processed with the VA. Since we are not affiliated with the **, do not communicate directly with them, and lack access to their systems, we are unable to provide updates once claims have been submitted to the VA. That said, resolving your concerns is a top priority for us. I had our escalations team reach out to you, and according to ou... read more
????***VETERANS PLEASE READ, IF I CAN HELP ONE THIS IS WORTH TYPING***????If I had known then what I know now, I wouldve run. Im telling you, DONT use these hacks! Im a former Infantry Staff Sergeant, 10 years active, and almost 4 years overseas. I was dumb enough to get roped in with these sharks but luckily got away in time. THERE IS ABSOLUTELY NO REASON TO PAY FOR THIS!! Go to your local Veterans Center or go to your local VFW, (theyre not just for combat vets, they will help you) Go to one of those places and speak to a ... read more
Business response:
*****, were truly sorry to hear that your experience with Trajector Medical did not meet your expectations, and we take your concerns seriously. Our goal has always been to support veterans through the comprehensive medical evidence process and to provide the assistance they need. We have escalated your concerns and do hope to connect with you to discuss them. Our dedicated team will be in touch with you soon!
I used Trajactor to see if I could get my VA benefit increased from ****** to something higher say in the $300. Range. However I was flatly denied on all of my conditions that so was using to justify this request. So far no response from Trajector even though I spoke with them and told them about my experience. Now what???
Business response:
Hello, *******. It seems as though we are awaiting your decision letter for review. Unfortunately, without those we are unable to review your decisions as well as the reason for decisions. We would love to speak with you to learn more about your experience and explain the "what's next". We have escalated your concerns to our escalation team, and we will be reaching out to you to discuss your experience and what to expect next.
Trajector does not help as promissed. The payment that they expect does not fairly cover thier lack of support or work. Walk away and use the VA assistance.
Business response:
Hello, *** I'm sincerely sorry to hear that your recent experience with our services did not meet your expectations. Your feedback is invaluable to us, and we take it very seriously.We would appreciate the opportunity to make things right and address your concerns meaningfully. One of our team members will reach out to you directly to understand your experience in more detail and discuss how we can resolve this issue.******* B Voice of the Customer Team
Trajector says they will charge you the difference in what they help you get versus what you were getting. This is for 5 months. Instead they overcharge you and make life miserable til you pay it. I would not use them again.
Business response:
Hi, Grandma We are truly sorry to hear that your recent experience with us fell short of your expectations, and we apologize for any disappointment this may have caused. Your feedback is invaluable to us, as it guides our efforts to continuously enhance our services and better serve our clients.Our Escalations team will be reaching out to you directly to gain a deeper understanding of your concerns and explore ways to resolve them effectively. We are committed to making this right and restoring your confidence in our service... read more
WOW!!! I was so disappointed with Trajector. When I first called Trajector to discuss their fees I was told that they will get a percentage of what I get from the VA Little did. I know that they would take the whole check that I received from the VA when I called to complain? I was told that the people I need to speak to was unavailable When I told the young lady that I wanted to set up for a call back no one called me back and this was a big problem that I was having with them every time I set up a call back nobody will cal... read more
Business response:
Hi, FredWe are truly sorry to hear that your recent experience with our services did not meet your expectations. We understand the frustration this may have caused, and we regret that it has led to your negative review.Your feedback is of great importance to us, and we take it seriously. We would appreciate the opportunity to address your concerns and resolve the issue in a meaningful way.A member of our team will be reaching out to you shortly to gather more details and discuss how we can make things right. We are committed... read more
They went through all of my injuries and illnesses that were thought to be military related. They told me when I started that I will only be charged if the disability rating is 50% or more. This is in fact true however, once my rating reached 50% they were completely done with me and within minutes I had a bill. The main problem I have with them is the fact that I asked if they would appeal one of my 10% ratings because I believe it should be more. They told me that couldn't appeal any decisions. Before my 50% rating they ha... read more
Business response:
Hi, ****** We were truly sorry to hear that your recent experience with our services did not meet your expectations. We understand your disappointment and regret that it has led to the negative review.Your feedback is invaluable to us, and we take it very seriously. We would appreciate the opportunity to address your concerns and resolve the matter in a way that reflects our commitment to high-quality service.A member of our team will be in touch with you shortly to gather further details and discuss how we can make things r... read more
Frequently asked questions about Trajector Medical
How is Trajector Medical rated?
Trajector Medical has a 4.6 star rating with 17,524 reviews.
When is Trajector Medical open?
Trajector Medical is open now. It will close at 5:00 p.m.