Trophy Nissan Parts

Josh R. 

on Yelp

a year ago

Bought a pre my owned car here. After a couple hours of negotiations about the purchase, the deal was ready to be done. Only to find out the car was already sold. The sales team did the right thing and gave me a deal on a better car. After everything was signed and I was ready to leave with the car, it was filled with trash. The cleaning and detail team only did the exterior, and completely neglected the interior. Trash, cigarette ash, and dog hair everywhere. Update- called twice to speak with the GM about my experience as... read more

Chris H. 

on Yelp

a year ago

Beware the dealership uses bait and switch tactics when aggressively offering to purchase used vehicles. Their "offer" was $42,000 for my showroom condition 450 SL. When I called to confirm this was legit, the offer was suddenly $35,000. Don't waste your time here, certainly not when selling. 

Mark A. 

on Yelp

a year ago

OMG...avoid this place at all cost...don't believe a word they say, and no matter how tired and hungry you get from their lame tactics, read and re-read everything because they will do "funny" things in the finance office...Consumers beware...this is the "Poster Child" of why dealerships and car salespeople are hated...they deserve it....STAY CLEAR. 

Nicolas M. 

on Yelp

a year ago

Took my car to get it serviced and recieved poor communication on the diagnosis of the problem, the shifter was broken during repairs, and the clutch interlocking switch was broken too. 

Pam H. 

on Yelp

a year ago

I went in this past July to possibly purchase my first brand new car. Bret Palmer showed me several cars, and I ultimately decided on a 2023 Maximma. Now Kyle knew that I lived in the Waco area, and that was an hour and a half drive. He failed to tell me that I would have to have all service done at Trophy. Had I known this, I would've made my purchase at the Waco dealership. It took 4+ hours from start to finish, and I was mentally exhausted. It's a lot. After all that, I didn't even get any complimentary swag. I would've ... read more

Linda B. 

on Yelp

a year ago

if I could give 0 stars I would. I was quoted a price to replace my ECM and was told this would fix my car. They replaced the ECM, 03/24/2022 and told me that the car was ready. My car still have THE SAME ISSUE. I had to get towed back to the shop. The communication between me and Danny Slatinsky, Assistant Serivice Manager, was unacceptable. I had to call frequently about the status of my repair. They eventually called me and said replacing the ECM did not fix the problem to supposedly fix the issue after the problem was... read more

Jason M. 

on Yelp

a year ago

Make sure you check the entire car before purchasing even with the Carfax report. You can't trust them. 

Randy W. 

on Yelp

a year ago

Don't come here for oil change unless you want to wait 3 hours very poor service. I even had an appointment. Needless to say it will be my last time here. 

Maurice H. 

on Yelp

a year ago

Trophy Nissan service department is a huge scam. Took truck in for warranty work in early 21' that was clearly covered by third party warranty company in the warranty paperwork. These guys didn't attempt to reach out to the warranty company to file a claim for the repair. They called me and lied and said the warranty company did not cover the work needed. Pretty sure not much has changed in 2 years. Stay away