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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad
Business response:
We apologize for your disappointing experience. We understand your concerns and want to make this right. Please contact us at (800) 542-7724.
upgrade this facility I had to switch rooms due lack of cleanliness of the bathroom, then when i did change rooms i expected better the room was bigger however the bed was lumpy, the bathroom shower and sink wasn't clean, the lamp shades where dusty, also their wasn't enough towels, good i brought my own towels, also their was a weird noise within the room not sure what it was, just that it was annoying, also the carpet was smelly, all around the tropicana needs an upgrade furniture and better staff to clean alot better, fro... read more
Business response:
Apologies for the cleanliness issues, room noise, and lack of towels. We appreciate you noting our front desk service was great.
The room was beautiful and large but warm. We had the AC set for 60 degrees and were still sweating in the Havana tower The staff at the desks were impatient and spoke about their clients in front of them. They were helpful to me but I did not appreciate their attitudes towards an older couple. The perfect location. Easy to park and find great restaurants.
Business response:
We are happy to hear you enjoyed the beautiful room and perfect location. We sincerely apologize for the AC issues and staff attitude concerns.
You ruined my anniversary Everything except the staff on door bell. The location was great, and the hotel and casino experience was very bad. The restaurant was great. Our room has a cigatet smell, too dark towels was not enough for two days stay since the rooms weren't cleaned our whole stay. Casino was so smelly with cigarettes. And more......
Business response:
We regret to learn about your disappointing anniversary experience. Your concerns about room cleanliness and cigarette odors are unacceptable. Please contact us at (800) 542-7724.
It was ok The smell , the long walks to the rooms , the rooms were smelly , the wall paper peeling. The long walks to get ice . The convenience of not having to go outside to do anything
Business response:
We apologize for any inconvenience with the smell, peeling wallpaper, and long walks. We appreciate you noting our convenience.
Almost average We upgraded to a suite, honestly the room was way outdated and had a mildew smell to it So so, view from the room was nice
Business response:
Thank you for taking the time to provide feedback on your recent visit, Daly. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing
It’s a mostly great place, but I was left with a chill. Staff made me feel unwelcome. Just sayin’ Fun atmosphere Nicely updated/modernized
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Very Poor The room was old.. also is hard to find the room i was in the 5th floor .. walking around not too much sign where to go.. also the front desk for check in it was 1 people. It was an hour wait to get me room, how come it was only one person work when is holiday. So i got there at 10.30pm got the room at 12am with 2 young kids. Not too mention the smoke is like everywhere even in the hotel room that i stayed wt kids. So def not a kids friendly hotel if you have young kids Is has parking i think.
Business response:
Hello Anonymous, Thank you for leaving us your feedback. We are very disappointed to hear that your accommodations were not up to standard. We want you to know that this is not acceptable by any means. We want to hear more about your stay. Please feel to contact us at (800) 542-7724 at your earliest convenience to discuss further. Tropicana Atlantic City
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,781 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.