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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Doubt I would return until there are upgrades. Room needs update. Perhaps get smart TV's with capability to connect with Netflix. Provide more towels and pillows. Make the rooms smell better. Elevators look old and the ride up and down was not too pleasant. Grounds were nice, lobby and casino floors look great.
Business response:
Hello Anonymous , we really appreciate you taking the time out to share your experience with us. We are happy to hear that you enjoyed your visit to Tropicana. We always aim to provide you with MORE, if you have any suggestions as to how we could improve, please don't hesitate to reach out to us. We look forward to seeing you again soon!
Booked nonsmoking room and got smoking room Booked and checked in online to a nonsmoking room. When I went there to get the keys we were placed in a smoking room. Even though I complained, they did not change it saying that all nonsmoking rooms are sold our. Location
Business response:
Hello Mustafa, we sincerely apologize for any inconvenience due to the room change. While we do our very best to accommodate guests' preferences, we cannot guarantee any particular room, floor or view. It is standard hotel industry practice that we reserve your selected room type at the time of booking; however, we assign rooms based on their availability at check-in. We do hope you will consider giving Tropicana another chance to provide you the high-quality accommodations and service you expect and deserve.
Fair
Bad
Would not stay in Chelsie tower. Paying for a lounge chair in the Chelsie pool. Found previous habitants food in the frig. No hot water. Only warm. Bed uncomfortable. Plastic encased mattress was crunchy. Small pillows. Location
Business response:
Hello Anonymous, thanks so much for taking the time to leave us a review. We are happy to see you enjoyed your overall experience at Tropicana! Your feedback is very important to us as we are always looking for ways to improve our guests' experiences. We look forward to seeing you again next time!
Im 52 and walking so far to get our things to our room , then we are pooped out. Couldnt enjoy our time. Was too long to Had to park in garage, as 40 was way too much after the $150 they took out when checking in. Leaves you with nothing. So garage , we made 3 trips with our luggage. Then had to go through casino to our wing . Stand in line for elevator. Over and over. Paid $40 for early room , but after making trips to and from we were in way after 430. It was close to beach and boardwalk. Lots of floors.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jennifer. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Terrible experience Dirty there were bugs I. The sink totally gross Nothing even the price as low as it was wasn’t worth it
Business response:
Thank you for taking the time to provide feedback on your recent visit, Cheri. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing Nobody came all night to plunge my toilet had to go down to the lobby to go to the bathroom not go at all Like location
Business response:
Thank you for taking the time to provide feedback on your recent visit, Reid. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Won’t come back, waste of money The facilities were really run down like they had 5 elevators but at one point only one was working. We had to wait 15 mins or 20 mins just to get upstairs to our room. It was ridiculous. Then I saw that the down escalators were even working at some point. It took house keeping over 30 mins to get us towels and that was through text messaging requests. The phone reception didn’t work or it just kept ringing . The pool was so dirty and needs updates. I only Stay one night and won’t be coming ba... read more
Business response:
We are sorry to hear about your poor experience, Morgan. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 88,794 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.