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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Depressing a suite in the basement , looking at bricks
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
it was a nice hotel in a good location. I hope the building maintenance is upgraded. I Would like to stay here again if They offered us an upgraded room with a view for $32 which seemed like a fair price. The new room barely had a view of the ocean. you had to lean against the window and look left to see the ocean. The window’s seals were broken so the inside of the glass was completely cloudy to look out of and you could barely see out of it. The cabinets in the rooms doors didn’t shut and the worse part was the bathroom do... read more
Business response:
We are sorry to hear about your poor experience, Sherri. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Filled with nothing but drug addicts and homeless people begging the place was subpar everything was outrageously priced everything nothing
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Poor The room felt like a low budget motel, the bathroom was dirty with previous guest hairs all over the bathroom. The window which held a lot of excitement for us was dampened by the dirtiest windows I’ve ever seen; the sill held dust from God knows how long. The curtains held stains and crust. The bed was so lumpy and with only 3 pillows on a queen I’m sad to say I’d rather sleep in my car or on the beach. Some of the outlets were a low on voltage. The location was great, the amenities were also good. I would have love a ... read more
Business response:
Hello Selha, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
never received my deposit back. these hotels be lying that you will receive deposit back. lies
Business response:
We are sorry to hear about your poor experience, Anonymous. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Disappointing The self check in kios are so slow! You need better wifi or kios with the option to check in with a real person
Business response:
Hello Laura, we are sorry to hear that you did not enjoy your recent visit to Tropicana. If you would like to discuss your stay further, please send us a message with details and we would be happy to assist you.
Disappointing Room was dirty and smelled of cigarettes and marijuana Good facilities in hotel
Business response:
We are sorry to hear about your poor experience, Nicole. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Overall disappointed The handicap accessibility of this property is awful in my opinion. The elevator system is confusing in general and having to search for the right elevator to take you where the escalator does is ridiculous. You couldn't find anyone working to talk to about your frustrations. There were blood smears in my bathroom. Overall incredibly disappointed
Business response:
We are sorry to hear about your poor experience, Stacey. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,209 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.