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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Poor
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Bad Stains on the carpet and walls. Bad smell in the room. Old, dirty towels in the restroom. Unkind service in restaurants and casino in the facility.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Bad to long a list. not the same Trop. nothing
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Tropicana Dissapoinment Contacting hotel directly is next to impossible as you are diverted thru phone prompts to a call center god only knows where. Called several times to request early check in which we were unable to do. Actual Check-in was a a travelers WORST NIGHTMARE. Arrived at 4pm to a line of >100 people. Stood in a winding line FOR HOURS! I had recent knee surgery and could barely walk later. We didn't get into our room until 10pm!!! Desk staff was miserable, credit card system down. They gave us la ate check out ... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Tropicana Atlantic City
It was ok however you should house senior citizens in the tower that's a long way to other amenities the second room was better. The carpet was badly stained, and I never could why there were to tv's in the room. If I turned off one the other would come on. Nothing, I requested to have my room changed.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
OKAY The entire floor stinks of smoke but I know we booked a room for smoking. Exhaust fans should be put to eliminate the odor. Blow Dryer broke right off the wall, and was cracked inside making noise. Hardwood floor was dirty. Pictures removed from walls that were not repaired. Elevators were always packed.
Business response:
We are sorry to hear about your poor experience, Annette. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Very Poor
Business response:
We are sorry to hear about your poor experience, Donald. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Do to only being there for one night, was planning on doing several things during our visit. Had to stand in line for 2 Long waiting time to check in Clean, several things to do.
Business response:
We are sorry to hear about your poor experience, Tammy. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
very disappointing The lack of signage for parking and only one garage being open was the start. The kiosk’s being down and having to stand in line for 3 hours to check in should have been another indication that this was going to be a disappointing trip. Trying to find the Chelsea tower after shelping luggage and bags across the casino and hallways to walk into what looked like a restaurant and into elevators opening to a stinky hallway. Found our room, 2 hand towels, 2 bath towels and the smallest bar of soap ever. 1 decaf... read more
Business response:
We are sorry to hear about your poor experience, Pane. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,209 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.