Tropicana Atlantic City

3.9

Casinos
Atlantic City, NJ

About this business

Arts & Entertainment Casinos

Location details

2831 Boardwalk, Atlantic City, NJ, 08401, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

3.989,208 reviews

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Deborah

3 years ago

Horrible ' definitely not memorable Everything!!! From the ignorant staff! Nobody was friendly or helpful at all! There are too many stipulations and tules! Way too many hidden fees added on! It's ridiculous! I will never stay there ever again! That i was with my kids!

Business response:

Hello Deborah, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.

Lori

3 years ago

loud, drunk people, inconsiderate, dirty room no service to be found

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more

Keith

3 years ago

it wasn’t what I expected pool time, room service, no microwave location

Business response:

We are sorry to hear about your poor experience, Keith. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Lynn

3 years ago

We had a good time, but the quality of the room was highly disappointing. The room was not clean. It was a dusty. The rug was dirty. The vent for the air conditioner was covered in dust. The sheet on the one bed had a yellow stain on it. We liked the variety of the restaurants located on property.

Business response:

Hello Lynn, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.

John

3 years ago

Very disappointing. Expected better. Was there when air show was there. Took 40 minutes to find a parking spot. No spots for guests. 1st room I was given in west tower. Light on in bathroom. Sand on the floor. Toilet running and leaking. Floor covered in water. Back down to front desk, asked for another room. Were obliging. Gave me another room 4 floors up and knocked $50 off my bill. This room had no carpeting. Laminate flooring which I thought was odd. Very hard on feet and could hear the people walking on floor above me. ... read more

Business response:

Hello John, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.

Hill

3 years ago

I feel that I should be reimbursed for my 2nd night. I tried to call the Tropicana but couldn't get People were not very nice I had an emergency at home and couldn't make the first day of my two scheduled days. My grandson got covid. I had to help out with his little sister. I decided I would try and make it on my 2nd day. I tried to call booking. Com. I talked to someone on the phone and they told me that I would have to talk to Tropicana about it. I drove over 3 hours. I am handicap and had very difficult time. Worst of al... read more

Business response:

We are sorry to hear about your poor experience, Hill. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first

Carol

3 years ago

mauvais l`attente pour service comme check in et valet chambre pas prête mauvais service clientelle pourri je suis vraiment déçu j'ai voyager beaucoup dans des hôtel grand et petite le service était bien différent proximité des lieu et des activité

Business response:

Teresa

3 years ago

Fair room bit run down. location and stores restaurants and entertainment

Business response:

Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.