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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very displeased
Business response:
We are sorry to hear about your poor experience, Yolanda. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
It was a horrible experience. It was filthy, and the staff was very rude. Nothing
Business response:
We are sorry to hear about your poor experience, Lisa. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
normal piscinas demasiado pequeñas para un hotel tan grande y el personal es poco amable para atender ubicación
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Poor
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
It was our anniversary. our room was so far away. Taking 2 elevators. Halleays smelled of cigarettes and pot. our room was so far away from everything. lots of shops
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
It was a great stay after the room was upgraded from Chelsea Tower. Our original room in the Chelsea tower was absolutely disgusting. There was mold in the shower, previous guest’s hair on the bathroom and shower floor. There were stains almost everywhere you looked, especially the curtains. The wallpaper was peeling. The room was “non-smoking” but the smell of smoke from the hallway permeated through the walls. We were extremely disappointed to hear that the front desk could not reimburse us for the original room after char... read more
Business response:
We are sorry to hear about your poor experience, Kelsey. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Disappointing
Business response:
Hello Aimee , we really appreciate you taking the time out to share your experience with us. We are happy to hear that you enjoyed your visit to Tropicana. We always aim to provide you with MORE, if you have any suggestions as to how we could improve, please don't hesitate to reach out to us. We look forward to seeing you again soon!
We had a wonderful time but were very disappointed with the hotel room considering the cost. The room was dark and not very clean. The furniture was damaged. For a well-known hotel, the room in the Chelsea tower was sub-par. The rooms need a full upgrade. All of the furniture needs to be replaced as well as the carpet and wall paper. The bed was very comfortable. The location was great since it was right on the boardwalk. There were a lot of shops and restaurants that were available.
Business response:
Hello Kim, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Don’t know if I want to stay again. customer service. Employees don’t care about your needs. It was pretty and clean.
Business response:
Hello Anonymous, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,208 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.