This profile has been claimed by the business owner or representative.
Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair Check in process was horrendous. I used a machine but others in our party had to use the front desk. They were 8th in line and spent over 90 minutes in line to get a key for the room. The room was paid for online and they not able to use the kiosk!! Unacceptable!!!
Business response:
Hello Carol, we are sorry to hear that you did not enjoy your recent visit to Tropicana. If you would like to discuss your stay further, please send us a message with details and we would be happy to assist you.
Disappointing 1. Our room wasn't as clean as it should have been. There was a razor cap and a wrapper on the floor near the bed. 2. The air conditioner made a rattling noise intermittently on our 2nd of 3 nights. It woke me up many times during the night or made it impossible to fall back asleep. 3. Finding valet parking or getting help with directions from self park was not easy. 1. I like the location of the hotel. 2. I like the shops and restaurants nearby. 3. I like the beach.
Business response:
Hello Robin, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
Very Poor Front desk assistantance. Just want a copy of my bill!. Small room.not very clean.no dressers to put clothes. Fast elevators. Restaurants available. Casino gambling
Business response:
Hello Cynthia, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
This has to rate as one of the worst hotel/ resort rooms and experience that I have ever had. definitely not a 4 star. at best the Chelsea tower is a 2 star. First room was not clean. 1/4 inch of dust all around the room. dust on the counter tops and white gung around the taps. Air conditioner sounded like a Diesel engine in our room. Woke us up every time it started and stopped. Had to take two different elevators to get to our room and no room service. Pillows were lumpy foam. Second room still not clean but the air condit... read more
Business response:
Hello Diane, thank you for taking the time to provide us with feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. This is not reflective of what the Tropicana experience should be. We truly value your comments regarding your displeasure with your room and would like to know more. Please feel free to reach out to us with any additional information and we can discuss your issues further. We hope you will give us another chance to earn your business.
WOULD NOT STAY HERE AGAIN 1/4 MILE WALK FROM CHECK-IN TO ROOM. TV TOO SMALL FOR ROOM NO SIGNAGE TO ROOM HALLWAYS SMELLED, CARPET CRINKLED WEAR EXCESSIVE WEAR COMFY BED
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
it was ok could have been better the hotel is far from the best things on the strip room was not clean, phone was broken, mirrors were dirty, the hotel is too far from everything beach front access
Business response:
We are sorry to hear about your poor experience, Jasmine. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
It’s an *okay* place to stay if your expectations are barely the bare minimum The room was not clean- one of the beds in our room had stains on the sheets. The bathroom was not clean- walls and counter were visibly dirty. Hotel does not do anything about rowdy guests. There are not a lot of activities to do other than drink and eat. I was charged a surprise fee of $39 at check in on top of the $50 security deposit. The pictures online do not match the room that you get. Parking is confusing! Self parking is $20 The casino ha... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Bad
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Fair Not clean run down
Business response:
Hello Anthony , we really appreciate you taking the time out to share your experience with us. We are happy to hear that you enjoyed your visit to Tropicana. We always aim to provide you with MORE, if you have any suggestions as to how we could improve, please don't hesitate to reach out to us. We look forward to seeing you again soon!
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,208 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.