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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It took me three hours almost to check in at the front desk because there was no one there really only one person taking That it was by the ocean other than that everything else was ghetto
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
What happened to my resort and casino No hot water No bath towels or wash cloth 20min wait for elevator told by staff to use freight elevator Still waiting for management to call back as told by front desk at check out Nasty staff no form of managent or way to let them know
Business response:
We are sorry to hear about your poor experience, Williams. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Took 5 hours for staff to bring a crib up to the room. Terrible customer service Terrible customer service
Business response:
We are sorry to hear about your poor experience, Richard. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Fair Ice machines were out of order trash and dirty linens were left outside our room door for a day and a half and we had to pay 135 dollars more than what was booked through Booking.com Location
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
Strand war super, Orgel (Führung) in der Boardwalk Hall absolut empfehlenswert! Sauberkeit katastrophal, Zimmer total verdreckt, schlechter Service mit falschen Angaben (hatten bzgl Parken nachgefragt und wurden einfach weggeschickt), Zimmer demoliert und völlig abgewohnt. Hatten 3 verschiedene Zimmer, die alle in einem gleichen desolaten Zustand waren. Keine Weiterempfehlung. Lage ist super!
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Fair
Business response:
Thank you for the great review. We hope you'll come back for another wonderful time soon!
Disappointing
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
nicht noch mal! Sehr veraltete Zimmer, teilweise kaputte Möbel, Teppichboden dreckig. Der Weg zum Zimmer, ist schlecht beschildert. die Fenster, wurden seit langer langer Zeit nicht mehr geputzt, man kann kaum die Aussicht genießen. Lange Wartezeiten an den Fahrstühlen.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more
Rip-off. Give me money back. Paid 300+ bucks for an ocean view room that was not facing the ocean. For a Monday night stay. On top of the fact that they charge me a $37 "resort fee". Whatever that means. The room was mediocre at best. The shower didn't work properly and the handle to the bathroom door fell off. Overall, the price of the room was not worth what I was charged. Thankfully I only stayed a day otherwise I wouldve complained for a different room.
Business response:
We are sorry to hear about your poor experience, Michael. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,208 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open on Monday at 9:00 a.m.