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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Large hotel with lots of options but it needs some upgrades and more elevators for the towers. The hotel/casino is very large. There are no where near enough elevators running to the towers rooms. This caused long lines for the elevator and waits of up to 30 mins. The room I stayed in was rather bare. The bathroom had a leaking toilet. It did not look like the pictures. Large and right on the boardwalk. Lots of shops and restaurants.
Business response:
We appreciate your loyalty, Matt. Your feedback is greatly appreciated! We wouldn't be able to do what we do without valued customers like you.
Poor Room was filthy, it looked like it wasn't cleaned.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Poor Absolutely beautiful but 80 percent of the staff was rude and not very helpful. I had a lost luggage bag that I reported but the staff did not seem to care or willing to help much. Very embarrassing after checking in to be dragging your luggage through night clubs and restaurants to get to your room. Beautiful place.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Mary. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair No hot water. Not the room I reserved.. too crowded. Not a lot of parking available.
Business response:
Hello Francedid, we sincerely apologize for any inconvenience due to the room change. While we do our very best to accommodate guests' preferences, we cannot guarantee any particular room, floor or view. It is standard hotel industry practice that we reserve your selected room type at the time of booking; however, we assign rooms based on their availability at check-in. We do hope you will consider giving Tropicana another chance to provide you the high-quality accommodations and service you expect and deserve.
habitaciones no coinciden las habitaciones la playa
Business response:
Hello Anonymous, we sincerely apologize for any inconvenience due to the room change. While we do our very best to accommodate guests' preferences, we cannot guarantee any particular room, floor or view. It is standard hotel industry practice that we reserve your selected room type at the time of booking; however, we assign rooms based on their availability at check-in. We do hope you will consider giving Tropicana another chance to provide you the high-quality accommodations and service you expect and deserve.
Fair Wrong room. Told it was all that was available after reserving a room awhile in advance
Business response:
Hello Underwood, we sincerely apologize for any inconvenience due to the room change. While we do our very best to accommodate guests' preferences, we cannot guarantee any particular room, floor or view. It is standard hotel industry practice that we reserve your selected room type at the time of booking; however, we assign rooms based on their availability at check-in. We do hope you will consider giving Tropicana another chance to provide you the high-quality accommodations and service you expect and deserve.
I self checked in on the ticket or receipt that I gave you with the hotel floor and room number it s I self checked in on the ticket or receipt that I gave you with the hotel floor and room number it should’ve been where it was located the wrong located the elevator took me 45 minutes to find the right elevator to get to the room room Had to leave tropicana unexpectedly
Business response:
Thank you for taking the time to provide feedback on your recent visit, Pamela. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair
Business response:
Thank you so much for your rating! We are glad you enjoyed your stay. We hope to have you visit again very soon!
Bad
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,742 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is closed now. It will open at 9:00 a.m.