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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Poor Where to begin? First the ocean view was in the side of the building with a window that had not been cleaned in years. Second the walls are paper thin you can hear everything. 3rd house keeping banging on the door at 9 am with the do not disturb up asking if we want service. Check out was horrible self service kiosk are a joke. I will not be staying again Honestly nothing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Timothy. We apologize that your stay did not meet your expectations. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Booked but not given I booked a room with two queen beds and received a room with two uncomfortable double beds room was very outdated not happy will book another location next time Close to beach
Bad I didnt get the room I booked
Business response:
We are sorry to hear about your poor experience, Cynthia. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Below expectations.. Casino being all torn up… favorite slots gone or not working…. No breakfast available inside hotel…
It's not a 4 star. 2 1/2 or 3. The bathroom has to be up dated. The plumbing is very bad The bed was not comfortable at all it was lumpy the floor was not swept properly. The furniture is very out dated
Business response:
We are sorry to hear about your poor experience, Henderson. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Pésima experiencia No la habitación solo tenía una cama.. No tenían disponibilidad de mi reserva, poco apoyo por parte del personal me cobraron doble tarifa, pésima experiencia..
Business response:
Lamentamos escuchar tu mala experiencia, Albeiro. Tenga la seguridad de que compartimos su preocupación por cualquier cosa que pueda afectar su experiencia en nuestra propiedad. Lo único que queremos es que se sienta cómodo durante su visita. Envíenos un correo electrónico al siguiente enlace para que podamos hacer un seguimiento en consecuencia: https://totalrewards.custhelp.com/app/ask_first
Poor There was a false fire alarm and we had to walk down stairs several times. There was vomit everywhere. It took over an hour to check in. My room was missing tons of normal things like garbage bags. People were low class screaming in hall ways until 3 am each night. The food options
Business response:
We are sorry to hear about your poor experience. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
No staff, no refund for damage fee They charged me a damage fee and never refunded me after my stay as they were supposed to do. They charged me a damage fee and never refunded me after my stay as they were supposed to do.
Business response:
We are sorry to hear about your poor experience, Ana. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
We won't be going back to the tropicana. Getting charged extra for my room upon arrival. Then getting charged twice for Wi-Fi. Then getting charged for parking as well. We ended up spending over 400$ on a room that should be only been 183$. Very disappointed. Location
Business response:
We are sorry to hear about your poor experience, Mabelle. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,717 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.