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Tropicana Atlantic City
- Casinos
- Atlantic City, NJ
About this business
Location details
2831 Boardwalk, Atlantic City, NJ, 08401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Really bad experience The personal is so bad. At first it looks comforting, they didn't give me what I asked for. two rooms in the same corridor and overlooking the sea, the parking lot far away.
Business response:
We are sorry to hear about your poor experience, Jose. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Disappointing!!!! We were to have an ocean view, didn't initially. Changed our room to an uncleaned room. Parking was too far from room. Had to walk through casino and elevator didn't work to get to room. Luggage carried up steps. Raised price of breakfast $3.00 in one day. Most places were closed or closed early. Everything in Hard Rock is open.
Business response:
Our apologies for your poor experience. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Very Poor
The room that I booked was not available, and I was downgraded to a queen. No apology/explanation I booked a room with a king size bed several days in advance. When I arrived, my room wasn’t available, and I was downgraded to queen. I wasn’t given an explanation nor apology. Still paid for the price of a king. Location was perfect.
Business response:
We are sorry to hear about your poor experience, Holly. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Could be better Check in process took more than one hour, AC in the room was barely cooling and on that day the heat outside was tough, we couldn’t find a pool since the hotel is huge and it’s hard to navigate and no staff to ask. Eventually got locked in the parking called emergency twice and nobody showed up , we called someone we saw to open the door for us The room is nice and clean great view
Very Poor
Business response:
Hello Tyree, we are sorry to hear that you did not enjoy your recent visit to Tropicana. If you would like to discuss your stay further, please send us a message with details and we would be happy to assist you.
Bad Horrible hotel room. Furniture didn’t match. Tiny tv. Lights kept flickering
Business response:
Our apologies for your poor experience, Angelica. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Bad Everything... Over crowded, long lines(had reserved months before but to get to front desk took over an hour and a half, overated room, room windows needed washing, overused mattresses, room was not the same as pictured on-line, coffee maker was dirty inside, I strongly believe we overpaid for this stay, elevators were jam packed with long waiting lines, there was a fight in the hallway after 2am where security had to be called, wifi sucked(off and on)... I can go on and on... overall, terrible. Nothing, would not go bac... read more
Business response:
Our apologies for your poor experience, Rolando. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Disappointing It was a horrible experience..
Business response:
Hello Harmonious, we are sorry to hear that you did not enjoy your recent visit to Tropicana. If you would like to discuss your stay further, please send us a message with details and we would be happy to assist you.
Frequently asked questions about Tropicana Atlantic City
How is Tropicana Atlantic City rated?
Tropicana Atlantic City has a 3.9 star rating with 89,717 reviews.
When is Tropicana Atlantic City open?
Tropicana Atlantic City is open now. It will close at 6:00 p.m.