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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor
Business response:
Thank you for taking the time to provide feedback on your recent visit, Rochee. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
The other staff was very helpful, cleaners and lady security guard who helped The Lazy Security Guard🥴 someone at Port of Subs turned in my coffee cup at Security when I went to ask Lazy guy at security desk he didn’t bother to get up and look or inquire about it. He didn’t see it or care. I didn’t care about it either but the fact this guy is part of Security was a joke. Didn’t win nothing there The room was okay
Business response:
We appreciate you taking the time to provide your feedback, Alex. Your comments have been shared with the appropriate team.
$50 is $50. Room was dirty. River view was actually a view of the parking structure. Sink did not drain. Refrigerator was unplugged in the middle of the floor. Chair was trashed. A pillow was covered in dog hair. None of the vending machines on the first 4 floors worked. And the key cards had to be reprogrammed a couple times. Just stayed there to sleep. In-N-Out next door was nice because after seeing the room, we weren't going to eat there. Price was very reasonable. Location was central. Front desk was pleasant and friend... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Theodore. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Not enjoyable at all The worst room believe to be given due to the type of booking wasn’t booked with hotel directly Service was terrible Location
Business response:
Thank you for taking the time to provide feedback on your recent visit, Phyllis. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
The hotel itself was OK but the billing issues I had just ruined it for us so we would never stay here again I won’t stay at this hotel again because they overcharged me. I brought it to their attention during our stay they said it would be taken care of.. the front desk clerks are very rude to you. During checkout, the clerk said they would correct the error and put the overcharge back into my account. So we checked out and left the hotel expecting the refund to be put back into our account to this day. We’ve never seen it.... read more
Business response:
We appreciate you taking the time to provide your feedback, Annette. Your comments have been shared with the appropriate team for their input and attention. If you would like to discuss any billing issues with your stay, please feel free to contact us here at the front desk at (702)298-4200. We value your patronage and hope to look forward to welcoming you back. Tropicana Laughlin
Very Poor
Business response:
Thank you for taking the time to provide feedback on your recent visit, Betty. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us.
Service ok, room old and tired, looked out on parking garage. Hotel was empty, but I was still given an old, tired room that looked out on parking garage. I expected better accommodations from Tropicana. This was their chance to form a bond with a new customer, which they passed up. I won’t be back. Price was ok, but I expected a better room.
Business response:
Please accept our apologies for the inconvenience you experienced during your stay. We value your feedback and will address the issues you mentioned. Thank you for sharing your thoughts with us.
Disappointing Pool qas dirty Lobby was not clean Room smelled bad Location Room was cleaned throughout stay
Business response:
Thank you for taking the time to provide feedback on your recent visit, Reeves. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
The old out of place red chair. There was a very old and stinky red chair that looked like it didn't even belong in the room. The location
Business response:
We appreciate you taking the time to provide your feedback, Hamer. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,306 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open tomorrow at 9:00 a.m.