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3043 Townsgate Rd, Suite 200, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 6:00 p.m. | |
Tue | 9:00 a.m. to 6:00 p.m. | |
Wed | 9:00 a.m. to 6:00 p.m. | |
Thu | 9:00 a.m. to 6:00 p.m. | |
Fri | 9:00 a.m. to 6:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Once the communication issue was resolved, everyone involved was very cooperative, professional and efficient.
We have been with Pennymac for the past 3 years and refinanced with them for a lower intrest rate. We would recommend anyone looking to purchase or refinance a home to at least talk to Pennymac. We have never had any issues with them.
The only pleasant part was Tyra my processor who worked hard to make right all the things that went wrong. The vendor/notary person was rude. The process was unnaturally long due to a lack of communication and proper notation from the loan officer to processor.
I was able to keep the same term for my loan. That and the 2.5% interest rate were my main objective! Thank You to everyone at Penny Mac!
Tyra was great
After going through a 6 month refinance process with another lender and getting lost in their system and never making it to closing we decided to call PennyMac to see what they could offer. Not only did they lower the interest rate I was being offered but they also had us refinanced in under a month.
Expected less document submittal being an existing customer. Seems like a lot of people involved. Wasn’t sure at times who my service rep was. I think we changed mid stream.
Every agent were great at explaining how to navigate the system. I explained that I was not 100% using my iPad. Very pleasant experience with all of the agents.
Met all expectations and closed as promised.
Tyra Nunez-Martinez has a 4.7 star rating with 246 reviews.
Tyra Nunez-Martinez is closed now. It will open tomorrow at 9:00 a.m.