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Universal Windows Direct of Cleveland

4.9

About this business

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more

Location details

24801 Rockside Rd, Bedford Heights, OH, 44146, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.91,996 reviews
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Pat Gede's profile image
Pat Gede 
recommend  Recommended
6 years ago

My windows were installed today. I’m very happy with them and Cliff and Ben were great! Very friendly and professional (even with my dog)!! 

Mary Kay Laner's profile image
Mary Kay Laner 
recommend  Recommended
6 years ago

Cody Hinkle from Universal Windows did a great job of showing how cost efficient and beautiful their window are! Today I am the proud owner of 18 new Universal Windows. UPDATE: Cliff Reed and his crew came today to install the windows! They did a wonderful job and also were very respectful to my home and property! Thanks guys for a job well done! 

Business response:

Yay! Thank you for sharing your experience with us. 

Brenda Johnson's profile image
Brenda Johnson 
recommend  Recommended
6 years ago

The installation team were very professional, arrived on time. took the time to introduce themselves before beginning work, worked efficiently and ensured there was no mess left behind. They were polite and explained what they were doing, worked diligently and were careful of furnishings, etc. In all, I am very satisfied with the installation procedure. 

Business response:

That's wonderful! Thank you for sharing your experience with us. Thank you, UWD Customer Service 

Dinah Manista's profile image
Dinah Manista 
recommend  Recommended
6 years ago

Cody Hinkle came today to give me estimates for a couple of projects I was considering. I have used Universal Direct for window replacement before, and was very pleased with the product quality, the customer service and the cost. I will use them for an additional window replacement now. Mr. Hinkle is very pleasant, professional, knowledgeable, and helpful. It was a pleasure meeting him and doing business with him. I highly recommend him and his company. 

Business response:

Thank you for sharing you experience with us! We love to hear from our customers and are happy to hear you had a positive experience. Please keep us in mind for future projects. Thank you, UWD Customer Service 

Meg Keal's profile image
Meg Keal 
recommend  Recommended
6 years ago

Cody hinkle was great! Very excited to get our new front door. Would definitely do business with them again. 

Business response:

That is wonderful! We appreciate your business and please let us know if we can assist with anything else. Thank you, UWD Customer Service 

Jennifer Torrieri's profile image
Jennifer Torrieri 
recommend  Recommended
6 years ago

Today we meet with Cody Hinkle from Universal Windows Direct. Cody was very professional and courteous! He spent a great time discussing the numerous options and pricing with our siding selections. We were very impressed with the siding products offered. Cody was able to work with us and got us a great price. Would definently recommend Cody and Universal Windows Direct to anyone who is looking to update their home. 

Business response:

That's great Jennifer! Thank you for the review and please let us know if we can help with anything else. Thank you, UWD Customer Service 

Cassandra Al Warda's profile image
Cassandra Al Warda 
recommend  Recommended
6 years ago

Just met with Cody Hinkle for an estimate on some new window replacements. He did a great job on going over the the style and installment process. He was able to make a great offer and I’m looking forward to my new windows. 

Business response:

That's wonderful Cassandra! Thank you for sharing this with us. Please let us know if we can help with anything else. Thank you, UWD Customer Service 

Jerry Rogers Hartley's profile image
Jerry Rogers Hartley 
recommend  Recommended
6 years ago

Great customer service and excellent windows 

Business response:

Yay! Thank you for sharing your experience with us. Please let us know if we can assist with anything else. Thank you, UWD Customer Service 

Tayler Miller's profile image
Tayler Miller 
recommend  Recommended
6 years ago

representative was very professional and helpful. definatly going to recommend. 

Business response:

Yay, Tayler!! 👏🙌👍We are so happy to hear about your experience. You are the reason we are in this business. We are here to take care of ALL your home improvement needs. Thank you for the review, we are tremendously grateful for your business. If you have any questions or concerns, please contact us. We got your back! Enjoy your new products! Sincerely, UWD Customer Service Team 440.786.1400 

Frequently asked questions about Universal Windows Direct of Cleveland

How is Universal Windows Direct of Cleveland rated?

Universal Windows Direct of Cleveland has a 4.9 star rating with 1,996 reviews. 

When is Universal Windows Direct of Cleveland open?

Universal Windows Direct of Cleveland is closed now. It will open tomorrow at 8:00 a.m.