This profile has been claimed by the business owner or representative.
Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedThey returned our call immediately and Allen Workman came out the same day explained everything very well. He was able to get us a great deal ! it was. very informative meeting. It was a great experience!
Business response:
That's amazing, Linda! 👏👏👏We love helping homeowners solve a problem. Your beautiful new products will now allow you to be worry-free for years to come. Thank you, so much for the opportunity to work with you and your home. We truly appreciate your business. We'd like you to know that we're always here for you. Feel free to contact us if you have any questions or concerns. Thanks again for the review. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Alan was an amazing salesman! He was extremely thorough and made sure that we got the best possible deal! Highly recommend Alan for anyone looking to update their windows!
Business response:
🎉👏 Awesome, Haley!!! 👏👏👏👍👍👍Our main mission is to deliver THE highest level of service and product to our customers. We want your experience to be as painless as possible. Thank you for your kind words. And thank you for trusting us with your home. We're here if you have any questions or concerns. Enjoy your new windows!!! Best Regards, UWD Customer Service Team 440.786.1400
yes I had an appointment with cody hinkle today and it was a pleasure. He is very knowledgeable and was very nice in the whole process. He made me feel comfortable and was a pleasure to do business with. he worked real hard to get me approved and helped me through the whole process. he made me feel at ease and I rate him a 10 out of 10.
Business response:
Woo hoo, Luis!! 👏🙌👍We are so happy to hear about your experience. You are the reason we are in this business. We are here to take care of ALL your home improvement needs. Thank you for the review, we are tremendously grateful for your business. If you have any questions or concerns, please contact us. We got your back! Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
Our Windows look amazing! Ben and his crew were very professional and did an awesome job! I would highly recommend!!
Business response:
Thank you for the review! Thank you, UWD Customer Service
salesman Allen Workman seemed very knowledgeable in the product and the process of installation. He was very helpful in helping us pick out our windows and answered our questions.
Business response:
Awesome, Vane!! 👏 👏 👏 We couldn't be happier to hear about your experience. Education, communication, and only the highest-quality service is not only our goal, it's our expectation. Thank you for taking the time to review us. And thank you for trusting us with your home. We're here for you if you have any questions or concerns. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
I was very impressed with the quality of Universal Windows and the knowledgable salesman Cody who came to my home . I'm very excited about my purchase as well as the lifetime warranty and look forward to seeing my new windows installed!
Business response:
Thanks for the feedback, Heidi! 🙏 The reason we ♥️ love coming to work everyday is to provide our customers with the best experience possible. You are our priority. Thank you for trusting us with your home, and thank you for your business. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
Excellent technician servicing a window warranty. We also had a fantastic experience with sales rep Cody Hinkle. He has great knowledge of the product and we appreciate his professionalism along with working with us on figuring out the right plan and pricing options. I would highly recommend using Cody for any house hold upgrades.
Business response:
Yes, James!! 👏👏👏Our main goal is to make sure each customer is educated on our products and services. We feel, the more our customers are educated, the more confident they become. Confidence is key for the happiness of the customer. You can rest assured, your home will be more energy efficient and beautiful, and will stay that way for years to come. Thank you for taking the time to review us. We truly appreciate your business. We are always here for you, so feel free to reach out if you have any questions or concerns. Enj... read more
Purchased windows and siding today from Allen Workman. He was very professional and had a great personality. We really appreciate his expertise and suggestions. He was able to answer all our questions without hesitation. If your service crew is as efficient and knowledgeable as your salesman, we will be extremely pleased. Can’t wait for installation!
Business response:
Awesome, Sandra!! 👏 👏 👏 We couldn't be happier to hear about your experience. Education, communication, and only the highest-quality service is not only our goal, it's our expectation. Thank you for taking the time to review us. And thank you for trusting us with your home. We're here for you if you have any questions or concerns. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
low pressure sales techniques and a quality product
Business response:
That's fantastic, Fred!👌👏👍One of our biggest goals is to make sure every customer is fully educated about our products and services, so you are then able to make a confident decision. Home improvements are big investments, and we know how nervous people can be when beginning a new project. You are putting your faith in us, and we don't take that responsibility lightly. We're here with you throughout the process, and after. Please, contact us if you have any questions or concerns. Thanks again! Enjoy your new products! Bes... read more
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 2,007 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is closed now. It will open at 11:00 a.m.