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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedI got all new windows 2 years ago. I love my new windows. The installation went great! So great in fact that I just had them install new siding! It's like I have a new house. They did a beautiful job! They thought of things that I hadn't! I highly recommend them! Nina was the crew leader. She was so professional and thorough. A very great experience!
Cody Hinkle did a great job and we were able to do business with Universal Windows Direct. We're looking forward for that day that our windows look great. Keep it up Cody. God bless and good luck.
Business response:
Yay, Delia!! 👏🙌👍We are so happy to hear about your experience. You are the reason we are in this business. We are here to take care of ALL your home improvement needs. Thank you for the review, we are tremendously grateful for your business. If you have any questions or concerns, please contact us. We got your back! Enjoy your new products! Sincerely, UWD Customer Service Team 440.786.1400
We love Universal Windows! We are also getting a new roof from Universal! Cody Hinkle sold me!! He did a great job of explaining the product to us.
Business response:
That's awesome,Mary!🙌👍👏 We believe that an educated customer is a confident customer. Our goal is to make sure you feel comfortable with your purchase. Thank you so much for the review. We genuinely appreciate your business. Please, contact us if you have any questions or concerns. Enjoy your new roof!!!! Best Regards, UWD Customer Service Team 440.786.1400
Cody Hinkle was awesome! Very knowledgeable and personable. Would recommend Universal Windows Direct to all my family and friends! 😍
Business response:
That's awesome, Tanishia!🙌👍👏 We believe that an educated customer is a confident customer. Our goal is to make sure you feel comfortable with your purchase. Thank you so much for the review. We genuinely appreciate your business. Please, contact us if you have any questions or concerns. Best Regards, UWD Customer Service Team 440.786.1400
Great teamwork from first sales meeting with Taylor to final work compleation by Ben Murphy and crew... Jessie, Ryan and Jimmy. Great job done in a timely manner.
Business response:
Yes, Rex!!! Our main goal is to make sure each customer is educated on our products and services. We feel, the more our customers are educated, the more confident they become. Confidence is key for the happiness of the customer. You can rest assured, your home will be more energy efficient and beautiful, and will stay that way for years to come. Thank you for taking the time to review us. We truly appreciate your business. We are always here for you, so feel free to reach out if you have any questions or concerns. Enjoy your... read more
I had a very nice visit from Cody Hinkle, field agent for Universal Windows Direct.I had some issues with some broken windows and Cody resolved all my concerns.
Business response:
Yay, Philip!! 👏🙌👍We are so happy to hear about your experience. You are the reason we are in this business. We are here to take care of ALL your home improvement needs. Thank you for the review, we are tremendously grateful for your business. If you have any questions or concerns, please contact us. We got your back! Enjoy your new products! Sincerely, UWD Customer Service Team 440.786.1400
Taylor came out to do my free estimate for Windows. she was amazing! Very patient, knowledgeable and kind. She has an answer for all my questions! I wouldn't go anywhere else for my windows after learning how great these windows . I don't know why anyone would!
Business response:
Thank you so much, Jessica!🙏🙌🙏 We are constantly striving to deliver the best customer experience possible. From our sales team, to our installers, we're all here to make sure you receive the highest-quality service, paired with the highest-quality products. Thanks again for your kind words. We truly appreciate your business. We're here if you have any questions or concerns. Enjoy your new windows! 👏👏👏 Best Regards, UWD Customer Service Team 440.786.1400
Just had my windows replaced, windows look super, installers were great worked into the darkness to get the job done
Business response:
Awesome, Michael!!! 👏👏👏👍👍👍Our main mission is to deliver THE highest level of service and product to our customers. We want your experience to be as painless as possible. Thank you for your kind words. And thank you for trusting us with your home. We're here if you have any questions or concerns. Enjoy your new windows!!! Best Regards, UWD Customer Service Team 440.786.1400
Very well made windows! Great people to work with at every level! Thanks!
Business response:
Fannntastic, Diane!!! 👏👍👍What you experienced is the encounter we strive to have with everyone. YOU are our #1 priority, and we are committed to your home and the service of your home. Thank you for this tremendous opportunity! We can't wait to get started! Let us know if you have any questions or concerns. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 2,007 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 5:00 p.m.