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Universal Windows Direct of Cleveland
- Windows Installation
- Bedford Heights, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
24801 Rockside Rd, Bedford Heights, OH, 44146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedGreat service on our windows install today! Shout out to Ben Murphy and Ryan! Professional, efficient and great clean up. Thank you.! Windows look great.
Business response:
Cool!!! 😮😮😮You're windows look amazing, Tina!! 🙌👍👏Thank you for sharing these pics. We are thrilled by how happy you are with your new windows. Our installers are truly the best in the business, and in our world, you're very much the top priority. Thank you for the recommendation. We genuinely appreciate your business. We're here if you need us. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
great job. they were on time and very pleasant to work with , kept us informed and worked until cleanup was done.
Business response:
Thank you, Dawn! 👏👏👏We are so happy to hear about your experience. It is our true goal to provide each customer with an amazing journey from start to finish. This means communicating with you before, during, and after the project. We are so grateful for your trust in us. We're here for you if you have any questions or concerns. Thanks again for your review. We genuinely appreciate your business. Enjoy your new products! Best Regards, UWD Customer Service Team 440.786.1400
I love my new windows! Brad and Frank were amazing to work with; punctual, hard working, skilled and friendly. They went above and beyond! I definitely highly recommend them and the Universal Direct company!
Business response:
That is wonderful, Fran! We truly believe our crews are the best in the business. We're thrilled that you were able to experience their hard work and commitment. We know getting a home improvement is a large undertaking, and a big decision for you. We don't take this lightly. We are always here for you if you have any questions or concerns. Thank you for your review, we truly appreciate your business. Enjoy your new windows!! Best Regards, UWD Customer Service Team 440.786.1400
Cody Hinkle came out to give us an estimate on vinyl siding for our house. He was professional, courteous and very informative. He told us about all our options,what was available and even pointed a few things out that we hadn't noticed. thank you for having him come to our home.
Business response:
That's fantastic, Mike! 👌👏👍One of our biggest goals is to make sure every customer is fully educated about our products and services, so you are then able to make a confident decision. Home improvements are big investments, and we know how nervous people can be when beginning a new project. You are putting your faith in us, and we don't take that responsibility lightly. We're here with you throughout the process, and after. Please, contact us if you have any questions or concerns. Thanks again! Enjoy your new siding! Best... read more
Cody Hinkle was great! No pressure excellent presentation. Even let our cat sit on his case. Looking forward to our new windows!!!
Business response:
That's awesome, Vanessa!!! 👍👍👍 We are constantly striving to be the resource you can trust and believe in. We want you to be educated on our products and services so you'll be armed with the knowledge needed to make informed decisions. Thank you so much for the recommendation. We truly appreciate your business. Feel free to contact us if you have any questions or concerns. Enjoy your new windows!! Best Regards, UWD Customer Service Team 440.786.1400
We had our windows installed last week and we love them! They are worth every penny. Luis and Victor installed them and they were very polite, efficient, neat and informative about the product they are installing. We are so happy with the service and product from Universal Windows that we will recommend family and friends to go to Universal Windows !
Business response:
That's fantastic!!! Thank you, Michelle! 👍👍👍We're thrilled to hear about your experience. Our team understands how serious home improvements are. It's a big responsibility that we do not take lightly. We must ensure that your needs are met, and quality service and products are provided. Thanks again for the review. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
Got an appointment within hours of calling, sales rep, Taylor Funk, was punctual, knowledgeable, and professional. Liked what we heard about the quality and standards of Universal Windows and can't wait to finally have energy efficient windows!
Business response:
Excellent, Becky!!! 👏 👏 👏 We couldn't be happier to hear about your experience. The experience you've described is the experience we strive to deliver to each and every customer. Education, communication, and only the highest-quality service is not only our goal, it's our expectation. Thank you for taking the time to review us. And thank you for trusting us with your home. We're here for you if you have any questions or concerns. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
This is the second time we've had Windows Factory Direct come out to our house for window upgrades. Each time Cody Hinkle came out and was extremely helpful and made the whole process very easy and convenient. Highly recommend this company to anyone looking for new windows. Thanks Cody!
Business response:
Thank you, Jason!!👏👍👏 Our process revolves around you, the customer. It is our goal to provide excellent customer service, service that we'd want for ourselves and our families. We love to hear when our customers enjoy their experiences. Thank you so much for review, we truly appreciate your business. Please, contact us if you have any questions or concerns. Enjoy your new windows! Best Regards, UWD Customer Service Team 440.786.1400
Excellent work. Came in on Thursday morning and left by noon on Friday. Clean up was excellent. Highly recommend.
Frequently asked questions about Universal Windows Direct of Cleveland
How is Universal Windows Direct of Cleveland rated?
Universal Windows Direct of Cleveland has a 4.9 star rating with 1,996 reviews.
When is Universal Windows Direct of Cleveland open?
Universal Windows Direct of Cleveland is open now. It will close at 8:00 p.m.