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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Customer service and call back is non existent
Business response:
Hi, Tamara. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
The install of my $9000 front day was a cluster from the day it was supposed to be ordered. The job was apparently missed measured because there was a1/2" gap on the side light side, that my husband had to fix. I called the co. And was told the project manager would call back in 24 hours. That was 10 days ago!!!
Business response:
Molly, we are truly sorry for the delay in communication you have experienced and understand your frustration at this time. We have messaged our management team to make it priority to follow up with you as soon as possible. Please allow them 24-48 hours to get in touch with you.^J
Cleaning the windows bad. Clean up after ok . Missed the trash at one window. Broken window that we are still waiting to hear when / have to call you find out what is going on with it. Customer service is not there right now. 2 weeks and not even a call to say they are working on a replacement.
Business response:
Christopher, we are truly sorry about this experience with us. We understand how frustrating lack of communication can be especially pertaining to your home-improvement project so we apologize for this. We have reached out to our management team to get an update on the status of your window as quickly as possible. Please allow the team 24-48 hours to contact you directly with this information.^J
The door we have already purchased was incorrectly measured and had to be re-ordered. I have received no notifications of status and I cannot get anyone to call me back, despite leaving three messages.
Business response:
Karen, we appreciate your feedback and sincerely apologize for this delay in communication regarding the status of your door arriving. We have reviewed your account and see our Customer Experience Department spoke with you and they are reaching out to find out the ETA for you. We will follow up within 24-48 hours with this information.
The install crew took no pride in their work, and it showed—broken glass throughout the inside and outside of my home. Debris was left everywhere. Pieces of sheet metal (capping), strips of old caulking, screws, CIGARETTE BUTTS, and other trash were left in my flower beds, driveway, and yard. The debris could have been overlooked if there weren't any other issues, but there were. I had (have) a window that leaks when it rains. A slider window is bowed, making it nearly impossible to slide the screens open, and another screen... read more
Business response:
Stacia, we are truly sorry to hear about this experience and the lack of communication you have experience in regards to your project concerns. We have shared this feedback with our Customer Experience Department who will be contacting you shortly to assist in resolving your concerns. Should you wish to speak directly with someone sooner, please reach out at (855) 293-7813 for assistance.^J
Worst customer service I have ever experienced and quality of product unacceptable
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right! ^J
Installation was difficult, they had to come out three times to finish the work. I had to inquire every time about when they were coming back. After they were done with installation, they had NO accountability for damages to my property during installation. Reached out to a manager, I sent pictures via email. The manager promised to get back to me by “Tuesday” of the following week at the latest, it’s been months and I’m still waiting for his call. I tried reaching out again, not available to take my call and NO returned cal... read more
Business response:
Hi, Janitza. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4 star rating with 2,877 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open at 8:00 a.m.