We had many issues with our windows installation.
Business response:
Hi, Peter. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
From the sale to purchase to install it was quick and efficient! Everything went so smoothly and ahead of schedule!
Business response:
Hi, Elizabeth. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Very happy with job done would reccomend them to a friend.
Business response:
Hi, Melody. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Only if my referral can handle paying electronically. I really do NOT like doing that, so I left my initial check and paperwork at the office on 71st/Moeller with a very nice man; But found out a Jennifer, I think, it's been so long, she submitted my check without my paperwork, it was a MESS. Then when the last payment required an actual check I was really skeptical.
Business response:
Angela, we are truly sorry to hear about this experience with submitting your payment with us and understand your frustrations. We will be sure to communicate this feedback to our team as improvements are continuously implemented to our customer experience. Should you have any additional questions regarding your project or referral, please contact us directly at support@universalwindowsdirect.com for assistance.^J
Nice windows easy operation.
Business response:
Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^J
Presentation was a bit too long considering I knew I need windows. I could have done without the whole" how much I'll save in utilities" when I that was reason for the call in first place.
Business response:
We appreciate your feedback, Kati. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
We have had several issues with the newly installed windows and the payment and scheduling experience was terrible.
Business response:
Hi, Susan. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
I referred two friends who bought windows, both their installs went ok, never received referrals compensation. Then, we waited 8 months form original install to have the inside trim on two arch windows to be completed.
Business response:
Hi, we are truly sorry to hear we did not meet all of your expectations during your experience with us and apologize for the delays you experienced. For any referrals, you must download and sign up for our Universal Windows Direct app. This is where referrals can be entered and you receive payment as well. If you have additional questions regarding the referral process, please message us at support@universalwindowsdirect.com so we can provide you with direct assistance.
Everyone was very professional and did a great job installing the new windows.
Business response:
Hi, Amanda. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!
Google reviews (511)