Now, set up auto replies via Webchat based on business hours
Birdeye's AI-powered chatbot, Robin can now provide suggestions for partially understood chats and will also check if the customer's query was addressed.
Birdeye referrals are now more powerful and comprehensive
A unique referral link for every customer will be now added to the referral request email & text, and businesses can also choose to redirect referrals to their own website or page
Now, manage reputation and customer experience across multiple locations on Birdeye Mobile app
The Birdeye mobile app eliminates the tedious job of navigating from one location to another. Multi-location businesses can now easily view and respond to reviews and Inbox messages across all business locations on the go.
Now, share reviews from 150+ sources to LinkedIn
All businesses can now share their reviews from 150+ review sites to LinkedIn, in addition to Facebook and Twitter.
Birdeye simplifies campaign management and creation
With the recent update to Birdeye campaigns, it is now easier to create and manage campaigns at one place.
Referral leads now available within Birdeye Inbox
Referral leads will now be available within Birdeye Inbox allowing businesses to identify prospects quickly and respond directly to them.
Birdeye announces proprietary Experience Score to give businesses real-time insight into their customer sentiment
Businesses can use customer experience score at their fingertips to help deliver a great experience at each touchpoint in the customer journey.
Birdeye announces integration with WinOMS
Once the integration is set up for your business, review and survey requests will go out automatically and will help you get a continuous flow of new reviews or survey responses.
