Birdeye Reports available for download in PDF format
Enabled for enterprise businesses, downloading reports in PDF format will now help businesses analyze reports offline as well.
'Contact us directly' option now available for Survey third-party review question
Gain direct feedback from a survey respondent without compromising the brand's rating. Birdeye has added the option of "Contact us directly" toggle button within Surveys' Review Request question type.
Birdeye removes Google+ support
As Google has shut down Google+, Birdeye will no longer support Google+ pages. Going forward, Birdeye users cannot integrate their Google+ pages with Birdeye.
Birdeye further simplifies the understanding of NPS
Birdeye introduces a new NPS system to simplify the understanding of NPS logic.
Review Monitoring Accuracy Reports now available for download
Birdeye has introduced Review Monitoring Accuracy Reports which show the accuracy for review aggregation from third party sites. The user can view the difference (in percentage) in ratings of reviews aggregated on third-party sites vs Birdeye.
Birdeye improves sorting in filter drop-down menu
Birdeye, has now simplified selecting filters in the multi-select drop-down menu. Now, the filters selected in a multi-select drop-down menu will be visible on the top.
Now, track respondent's location using 'Location' type question
Birdeye now allows businesses to capture the location of the survey respondent using the newly added 'Location Type' question.
Birdeye aligns the NPS calculation logic in line with the industry norms
Birdeye has standardized the NPS calculation used in the platform to be inline with the industry norms. Identification of Promoters, Passives, and Detractors is further simplified.
Birdeye introduces Data Export Authentication for Enhanced Security
As a measure of enhancing data security, Birdeye takes another step by introducing data export authentication. Users will now need to authenticate themselves before downloading contact information from emails.
