Birdeye introduces a new Review response flowNewBirdeye has introduced a new review response flow that makes replying to a review even easier. Now, the user can either reply on the integrated third-party sources within Birdeye or get redirected to the third-party site to post the review.
Now, if the user responds to a review aggregated from a third-party site or the review microsite within Birdeye, the response will be visible on the respective review source. The In case, the integration with the third-party site is broken, the user will be redirected to the site to allow them to post a reply directly on the site. For Google or Facebook reviews, with these pages integrated with Birdeye successfully, the user can post a reply by clicking on the 'Reply' button within the dashboard. The user's response will be posted on the respective source if the pages are integrated with Birdeye.
To learn more about this feature, read the help center article.