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Nov 09, 2018

Prohibiting review gating on Birdeye surveys

ImprovementIn order to ensure adherence to industry best practices, Birdeye has removed sentiment pre-check for all the Birdeye surveys. This will make Birdeye surveys complaint with the Google's new policy.
Prohibiting review gating on Birdeye surveys

Based on Google's new policy on review solicitation released on April 12, 2018, Google does not recommend sentiment pre-check for reviews. In order to ensure adherence to industry best practices, Birdeye has removed sentiment pre-check for all the Birdeye surveys. This will make Birdeye surveys complaint with the Google's new policy.

Going forward, Birdeye not allow creating any new non-compliant surveys after this launch. Businesses will only be allowed to add review request question only once and at the end of the survey. Display Logic feature will also be disabled for Birdeye surveys.

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