Review Monitoring Accuracy Reports now available for downloadNewBirdeye has introduced Review Monitoring Accuracy Reports which show the accuracy for review aggregation from third party sites. The user can view the difference (in percentage) in ratings of reviews aggregated on third-party sites vs Birdeye.
Birdeye has introduced Review Monitoring Accuracy Reports which allow the user to analyse the accuracy at which reviews are monitored from different third party sites. The user, can view the count and ratings of the reviews monitored from the third party sites and compare it with the count and ratings on these third party sites. The user can also view the percentage of difference in ratings of reviews aggregated on third party sites vs Birdeye.
Accuracy reports can be found under the 'Reviews' tab. The reports will show the difference (in percentage) between review count on third party sites and reviews aggregated within Birdeye. You can also view the time-stamps under 'Last updated' tab to learn when this count was updated.
In multi-location accounts, you can view the accuracy reports for every location separately. To view the data for a particular location, click on the drop-down menu on top of the page and select the location for which you want to view the data. Initially, Birdeye provided support for three sources: ConsumersAdvocate, ConsumersAdvocate, ConsumerAffairs and Google. Later, we provided support for Facebook and Yelp.